CUSTOMER FEEDBACK PLATFORM FOR RESTAURANTS
Capture Guest Feedback Across Every Touchpoint
BBI Survey Studio captures feedback at every interaction, meaning real-time insights to power operational and customer experience improvements and engage direct with your guests specifically what they liked (and didn’t like) about you.
Capture Guest Sentiment Across Every Experience
With Black Box Intelligence, you gather valuable insights from customers dining in, ordering take-out, grabbing a quick bite, or shopping in store. Quickly collect customer feedback and make data-driven decisions to drive growth and success for your business.
Dine-in & Table Service
Feedback embedded into your existing service flow provides valuable in-the-moment insights your team can act on in real-time.
Click & Collect and Delivery
Manage all the different aspects of the delivery of your food from the kitchen to how it reaches the customer.
Quick Serve & Grab-and-go
Generate more valuable engagement from your customers who are on the go through our 1-Minute Smart Surveys.
Retail & Grocery Stores
Measure how your products are performing in your retail and grocery stores when you normally have no customer interaction.
Capture Guest Sentiment Anywhere, Anytime
Engage with your guests wherever they are, whatever the experience and however your customers interact with your brand.
Loyalty & CRM Integrations
Leverage out-of-the-box BBI Loyalty and CRM integrations to gather valuable post-visit guest insights and augment your CRM with their specific feedback. Also use guest feedback as a trigger new loyalty program member acquisition and/or issue personalized follow up feedback requests via email.
Order & Pay integrations
Leverage out of the box integrations with order and pay technology to gather valuable feedback from your customers post-order/payment and enable payments directly on BBI platform.
“What Black Box Intelligence enables us to do is marry review data alongside the sales data to capture feedback from the silent majority and use that information to better the experience for our guests.”
Chris Hill, Founder, New World Trading Company
NOTE: “Yumpingo” (now BBI Survey Studio) referenced in video.
Post-Experience Survey
QR Codes & NFC
Engage guests with 1-Minute Smart Surveys on their own devices while experience is fresh in their mind through custom QR code and NFC tag solutions.
In-Restaurant Survey
BBI Devices
A custom-branded, all-in-one device to deliver checks, get real-time customer feedback, and maximize every customer interaction.
Maximize Feedback Volume
Multiple Ways to Engage Guests
Business Cards & Postcards
Bill/Check Folder
Table Tents
Menus & Table Settings
Acrylic/Metal/Wood Options
Stickers
SMS
NFC Tags
Stickers/Labelling
Receipt
Branding Focus
Graphic Focus
Business Cards & Postcards
Bill/Check Folder
Table Tents
Menus & Table Settings
Acrylic/Metal/Wood Options
Stickers
SMS
NFC Tags
Stickers/Labelling
Receipt
Branding Focus
Graphic Focus
Restaurant Customer Experience Survey Platform
Explore Survey Studio
“With BBI, we are able to optimize every guest experience with greater confidence and speed than ever before.”
Rob Papps
CEO, Nando’s
“Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth.”
John Welsh
MD, Hickory’s Smokehouse
“Preserving and retaining our to-go guests are now huge parts of our business. This [BBI] data changes that and helps us get better.”
Hernan Mujica
CIO, Texas Roadhouse
“It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth.”
Chris Hill
CEO, New World Trading Company
“I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience.”
Chris Westcott
CEO, Iron Hill Brewery & Restaurant
“We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with BBI.”
Dean Wilson
Director, Olive Tree Brasserie
“BBI definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [BBI] gives you the information that you can act on.”
Richard Colclough
MD, Parogon Group
Customer Feedback Platform for Restaurants
Survey Studio is a Key Pillar of a Bigger, Holistic Guest Experience Platform
Integrations
Connect with tools you already use to collect more and better feedback.
Reputation Management
Close the loop on every digital touchpoint from a single inbox.
AI Sentiment Measurement
Surface and size difference-making strategy decisions fast.
Performance Intelligence
Fueling the AI Restaurant Command Center With Unrivaled Guest Experience Insights
The menu-level insights provided by Survey Studio combines with the rest of the BBI guest experience management solution to fuel our our AI Restaurant Command Center – Performance Intelligence – with key guest experience inputs that accelerate sales and traffic.
Know what’s working, what’s failing, and exactly what to do next.
Talk to us today!
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