Guest Survey DATA FOR RESTAURANTS
Transform Guest Feedback into Targeted Action
Smart Actions converts guest survey feedback to needle-moving impact.
Combine AI recommendations with smart workflows to get the direction needed to the people who can affect change.

Converting Guest Survey Data to Action
Organization-Wide Empowerment
Guest Survey Data Insights
Weekly Insight Notifications
Start every week with an email summary of menu and service performance tailored to individual role.

Guest Survey Data Reporting
Location-Specific Analysis
Empower your field teams with weekly analysis specific to their venue.


“Since rolling out the BBI program, our NPS has been steadily increasing and is now 14 points higher; which means 13% more happy guests! We’ve also seen our online reputation scores climbing from 4.3 to an excellent 4.7 stars. And we have seen a direct link between NPS and sales growth.”
John Welsh, MD of Hickory’s Smokehouse
NOTE: “Yumpingo” (now BBI Survey Studio) referenced in video.
Smart Actions
Automated Action Planning
-
Save General Managers’ time and brainpower.
-
Highlight only what’s resolvable by their team.
-
Focus GMs on changes that have biggest impact.

Guest Survey Service Data
Steps of Service Reporting
-
Clear view of where teams are hitting steps of service compliance
-
Identify when they need additional development.

Customer Feedback Platform for Restaurants
Survey Studio is a Key Pillar of a Bigger, Holistic Guest Experience Platform

Integrations
Connect with tools you already use to collect more and better feedback.

Reputation Management
Close the loop on every digital touchpoint from a single inbox.

AI Sentiment Measurement
Surface and size difference-making strategy decisions fast.
Performance Intelligence
Fueling the AI Restaurant Command Center With Unrivaled Guest Experience Insights
The menu-level insights provided by Survey Studio combines with the rest of the BBI guest experience management solution to fuel our our AI Restaurant Command Center – Performance Intelligence – with key guest experience inputs that accelerate sales and traffic.
Know what’s working, what’s failing, and exactly what to do next.

Talk to us today!
Leave your contact details and we’ll get in touch to discuss how we can help.