Guest Survey DATA FOR RESTAURANTS
Transform Guest Feedback into Targeted Action
Smart Actions converts guest survey feedback to needle-moving impact.
Combine AI recommendations with smart workflows to get the direction needed to the people who can affect change.
Guest Survey Data
Action Plans for Relentless Improvement
Surface the “Why”
Restaurant-specific algorithms convert guest survey data into key factors impacting your experience.
Get Direction
Identify critical areas of need and get the lowdown on what action to take.
Transform the Guest Experience
Empower managers and teams with the insights and direction to prioritize and focus action.
Converting Guest Survey Data to Action
Organization-Wide Empowerment
Guest Survey Data Insights
Weekly Insight Notifications
Start every week with an email summary of menu and service performance tailored to individual role.
Guest Survey Data Reporting
Location-Specific Analysis
Empower your field teams with weekly analysis specific to their venue.
“Since rolling out the BBI program, our NPS has been steadily increasing and is now 14 points higher; which means 13% more happy guests! We’ve also seen our online reputation scores climbing from 4.3 to an excellent 4.7 stars. And we have seen a direct link between NPS and sales growth.”
John Welsh, MD of Hickory’s Smokehouse
NOTE: “Yumpingo” (now BBI Survey Studio) referenced in video.
Smart Actions
Automated Action Planning
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Save General Managers’ time and brainpower.
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Highlight only what’s resolvable by their team.
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Focus GMs on changes that have biggest impact.
Guest Survey Service Data
Steps of Service Reporting
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Clear view of where teams are hitting steps of service compliance
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Identify when they need additional development.
Restaurant Guest Experience Survey Platform
Explore Survey Studio
“With BBI, we are able to optimize every guest experience with greater confidence and speed than ever before.”
Rob Papps
CEO, Nando’s
“Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth.”
John Welsh
MD, Hickory’s Smokehouse
“Preserving and retaining our to-go guests are now huge parts of our business. This [BBI] data changes that and helps us get better.”
Hernan Mujica
CIO, Texas Roadhouse
“It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth.”
Chris Hill
CEO, New World Trading Company
“I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience.”
Chris Westcott
CEO, Iron Hill Brewery & Restaurant
“We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with BBI.”
Dean Wilson
Director, Olive Tree Brasserie
“BBI definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [BBI] gives you the information that you can act on.”
Richard Colclough
MD, Parogon Group
Customer Feedback Platform for Restaurants
Survey Studio is a Key Pillar of a Bigger, Holistic Guest Experience Platform
Integrations
Connect with tools you already use to collect more and better feedback.
Reputation Management
Close the loop on every digital touchpoint from a single inbox.
AI Sentiment Measurement
Surface and size difference-making strategy decisions fast.
Performance Intelligence
Fueling the AI Restaurant Command Center With Unrivaled Guest Experience Insights
The menu-level insights provided by Survey Studio combines with the rest of the BBI guest experience management solution to fuel our AI Restaurant Command Center – Performance Intelligence – with key guest experience inputs that accelerate sales and traffic.
Know what’s working, what’s failing, and exactly what to do next.
Talk to us today!
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