RESTAURANT SURVEY PLATFORM
Uncover The ‘Why’ With 1-Minute Smart Surveys
Survey Studio, our restaurant survey platform, makes leaving feedback for your guests easy, simple and fast.
Hear from the silent majority of your customers to understand what is really happening, in real-time, in every location, across every shift, every server and every menu item.
Restaurant Survey Feedback Made Easy
Uncover Core Drivers of Guest Satisfaction
Real-Time Feedback
Customers provide feedback on their guest experience immediately after they interact with your brand.
Maximize Survey Response
Remove feedback barriers with 1-minute restaurant surveys, meaning more and better data to shape your strategy.
Dynamic Survey Questions
Surveys are tailored to guests’ specific experience meaning you get precise feedback right down to the menu level.
Survey Studio
Restaurant Feedback That’s Flexible and Easy
Restaurant Survey Platform Built for YOU
Customizable Feedback Surveys
-
Adjust survey content in line with your needs.
-
Adapted to fit your brand and service style.
-
Guests have direct route to address concerns before they escalate to social media.
-
Enhance existing customer data with feedback they provide.
Menu-Level Survey Feedback
Feedback On Every Menu Item
-
Granular feedback on every menu item.
-
Track look, taste, portion size, value perception and more.
-
Optimize menus, adjust pricing, manage consistency, test new suppliers and improve customer satisfaction.
“Since rolling out the BBI program, our NPS has been steadily increasing and is now 14 points higher; which means 13% more happy guests! We’ve also seen our online reputation scores climbing from 4.3 to an excellent 4.7 stars. And we have seen a direct link between NPS and sales growth.”
John Welsh, MD of Hickory’s Smokehouse
NOTE: “Yumpingo” (now BBI Survey Studio) referenced in video.
Restaurant Survey Platform
Feedback Across Every Restaurant Service Style
-
Feedback survey platform for both check-integrated and non-integrated flows.
-
Flexibility for businesses of all sizes and service styles.
-
Optimal survey flows for different locations and service styles.
-
Gather feedback in a way that works best for your business.
Engagement-Driven Restaurant Surveys
Get Guest Feedback at the Moment of Truth
-
Trigger survey questions based on time, location, menu item, or category.
-
Gather targeted feedback from your customers at the best possible moment.
-
Insights you need to improve your business.
“With BBI, we are able to optimize every guest experience with greater confidence and speed than ever before.”
Rob Papps
CEO, Nando’s
“Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth.”
John Welsh
MD, Hickory’s Smokehouse
“Preserving and retaining our to-go guests are now huge parts of our business. This [BBI] data changes that and helps us get better.”
Hernan Mujica
CIO, Texas Roadhouse
“It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth.”
Chris Hill
CEO, New World Trading Company
“I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience.”
Chris Westcott
CEO, Iron Hill Brewery & Restaurant
“We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with BBI.”
Dean Wilson
Director, Olive Tree Brasserie
“BBI definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [BBI] gives you the information that you can act on.”
Richard Colclough
MD, Parogon Group
Restaurant Guest Experience Survey Platform
Explore Survey Studio
Customer Feedback Platform for Restaurants
Survey Studio is a Key Pillar of a Bigger, Holistic Guest Experience Platform
Integrations
Connect with tools you already use to collect more and better feedback.
Reputation Management
Close the loop on every digital touchpoint from a single inbox.
AI Sentiment Measurement
Surface and size difference-making strategy decisions fast.
Performance Intelligence
Fueling the AI Restaurant Command Center With Unrivaled Guest Experience Insights
The menu-level insights provided by Survey Studio combines with the rest of the BBI guest experience management solution to fuel our our AI Restaurant Command Center – Performance Intelligence – with key guest experience inputs that accelerate sales and traffic.
Know what’s working, what’s failing, and exactly what to do next.
Talk to us today!
Leave your contact details and we’ll get in touch to discuss how we can help.