Reputation Hub
Turn Guest Feedback into Smarter Customer Experience Actions
Harness AI to surface the trends, themes, and priorities hidden inside your reviews, surveys, and social comments with Reputation Hub – so you can focus on what matters most.
Superior Customer Experience Management for Restaurants
Actionable Intelligence from Every Guest Interaction
Reputation Hub is your centralized system for analyzing the full spectrum of customer feedback – reviews, surveys, social posts, and more. But it goes far beyond aggregation.
Powered by restaurant-trained AI, it identifies emerging issues, tracks sentiment over time, and pinpoints the changes that will have the biggest impact on guest experience.
It’s not just about listening – it’s about knowing what to act on first, and why.
Why Reputation Hub
From Feedback to Action
Restaurant-Trained AI Analysis
AI Analytics Model for Restaurants
Reputation Hub is powered by our restaurant-trained AI analytics model.
Find out more about how it all works and why this makes it the best guest sentiment analytics tool for restaurant brands.
Guest Experience Sentiment
Guest Sentiment Measurement
Get the complete view of your guest experience with deep quantitative and qualitative sentiment analysis.
Compare by channel and location, and drill down to individual reviews, social posts and survey responses to find out what’s working and what’s not – direct from the voice of the guest.
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Benchmarked Guest Experience
Guest Sentiment Benchmarks
See how your guest experience stacks up to direct competitors and industry norms.
Use market benchmarks to validate strengths, uncover gaps, and set experience improvement goals with confidence.
Clearly establish: Is it YOU or the market?
Prioritized Guest Experience Management
Top Focus Points
Our restaurant-trained AI model distills all incoming feedback to show which themes are trending and which issues are most urgent- ranked by impact, location, and volume – so your team can prioritize the right fixes, fast.
“With BBI, we are able to optimize every guest experience with greater confidence and speed than ever before.”
Rob Papps
CEO, Nando’s
“Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth.”
John Welsh
MD, Hickory’s Smokehouse
“Preserving and retaining our to-go guests are now huge parts of our business. This [BBI] data changes that and helps us get better.”
Hernan Mujica
CIO, Texas Roadhouse
“It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth.”
Chris Hill
CEO, New World Trading Company
“I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience.”
Chris Westcott
CEO, Iron Hill Brewery & Restaurant
“We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with BBI.”
Dean Wilson
Director, Olive Tree Brasserie
“BBI definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [BBI] gives you the information that you can act on.”
Richard Colclough
MD, Parogon Group
Guest Experience Management Platform for Restaurants
Reputation Hub is a Key Pillar of a Bigger, Holistic Guest Experience Platform
Integrations
Connect with tools you already use to collect more and better feedback.
Reputation Management
Engage direct with guests across all digital channels and orchestrate action across your system.
Performance Intelligence
Fueling the AI Restaurant Command Center With Unrivaled Guest Experience Insights
Reputation Hub is even more powerful when paired with our Performance Intelligence platform.
By combining guest feedback with competitor sales and traffic data, you can:
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Quantify the business impact of guest experience.
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Identify experience drivers behind unit performance.
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Prioritize high-ROI improvements.
Talk to us today!
Leave your contact details and we’ll get in touch to discuss how we can help.