Restaurant Reputation Management
Manage Digital Feedback Better to Increase Average Star Ratings and Drive More Traffic
Reputation is everything in the restaurant industry. But managing guest feedback across dozens of platforms – and hundreds of locations – can quickly become overwhelming.
Response Center – designed exclusively for restaurant brands – empowers effective, consistent and productive reputation management.
The Problem: Fragmented Reputation Management
Why a Strong, Streamlined Reputation Management Program Matters
Between public reviews, private feedback, social comments, and survey responses, your guests are talking – everywhere. But restaurant brands struggle to effectively and consistently manage these digital channels, leading to:
The Solution: Reputation Management for Restaurants
Response Center
With Response Center, you can take control of your online reputation by managing every review, message, and survey – driving higher star ratings, deeper guest loyalty, and stronger customer acquisition and retention.
-
Speed: Reply faster, with fewer tools and less confusion.
-
Consistency: Keep brand tone and messaging unified across every location and platform.
-
Visibility: Never miss a review, comment, or opportunity to turn feedback into action.
-
Scale: Purpose-built for restaurant chains – whether you’re managing 10 or 1,000 locations.
-
Control: Custom roles, approval flows, and reporting dashboards built for head office visibility.
ROI of Restaurant Reputation Management
What is the Tangible Dollar Value of Average Star Rating for Your Restaurant Brand?
Consolidated Restaurant Reputation Management
Unified Inbox
All digital guest engagement in one place. Manage, respond to and action reviews, surveys, and social messages in a single, sortable feed.
Empowered Restaurant Reputation Management
Guest Response Enablement
Pre-approved templates and AI-generated responses ensure consistent brand voice across your entire system while saving your team hours per week.
Win Guests Back
Guest Recovery
Turn bad experiences into loyalty-building moments by expertly navigating clutch guest interactions.
Action-Driven Restaurant Reputation Management
Task Management
Drive action and accountability across every location – from review follow-ups to broader service corrections.
Integrated Restaurant Reputation Management
Integrations
Integrate with all your critical review, social media and email channels for maximum convenience, time saving and scalability.
Guest Experience Management Platform for Restaurants
Response Center is a Key Pillar of a Bigger, Holistic Guest Experience Platform
Integrations
Connect with tools you already use to collect more and better feedback.
AI Sentiment Measurement
Surface and size difference-making strategy decisions fast.
Performance Intelligence
Fueling the AI Restaurant Command Center With Unrivaled Guest Experience Insights
Guest Sentiment is even more powerful when paired with our Performance Intelligence platform.
By combining guest feedback with your sales and traffic data, you can:
-
Quantify the business impact of guest experience.
-
Identify experience drivers behind unit performance.
-
Prioritize high-ROI improvements.
Talk to us today!
Leave your contact details and we’ll get in touch to discuss how we can help.