Restaurant Reputation Management

Manage Digital Feedback Better to Increase Average Star Ratings and Drive More Traffic

Reputation is everything in the restaurant industry. But managing guest feedback across dozens of platforms – and hundreds of locations – can quickly become overwhelming.

Response Center – designed exclusively for restaurant brands – empowers effective, consistent and productive reputation management.

The Problem: Fragmented Reputation Management

Why a Strong, Streamlined Reputation Management Program Matters

Between public reviews, private feedback, social comments, and survey responses, your guests are talking – everywhere. But restaurant brands struggle to effectively and consistently manage these digital channels, leading to:

Missed or Delayed Responses
Inconsistent Guest Experiences
Declining Online Star Ratings
Little or No Guest Recovery

The Solution: Reputation Management for Restaurants

Response Center

With Response Center, you can take control of your online reputation by managing every review, message, and survey – driving higher star ratings, deeper guest loyalty, and stronger customer acquisition and retention.

  • Speed: Reply faster, with fewer tools and less confusion.

  • Consistency: Keep brand tone and messaging unified across every location and platform.

  • Visibility: Never miss a review, comment, or opportunity to turn feedback into action.

  • Scale: Purpose-built for restaurant chains – whether you’re managing 10 or 1,000 locations.

  • Control: Custom roles, approval flows, and reporting dashboards built for head office visibility.

ROI of Restaurant Reputation Management

What is the Tangible Dollar Value of Average Star Rating for Your Restaurant Brand?

Consolidated Restaurant Reputation Management

Unified Inbox

All digital guest engagement in one place. Manage, respond to and action reviews, surveys, and social messages in a single, sortable feed.

Empowered Restaurant Reputation Management

Guest Response Enablement

Pre-approved templates and AI-generated responses ensure consistent brand voice across your entire system while saving your team hours per week.

Win Guests Back

Guest Recovery

Turn bad experiences into loyalty-building moments by expertly navigating clutch guest interactions.

Action-Driven Restaurant Reputation Management

Task Management

Drive action and accountability across every location – from review follow-ups to broader service corrections.

Integrated Restaurant Reputation Management

Integrations

Integrate with all your critical review, social media and email channels for maximum convenience, time saving and scalability.

Guest Experience Management Platform for Restaurants

Response Center is a Key Pillar of a Bigger, Holistic Guest Experience Platform

Integrations

Connect with tools you already use to collect more and better feedback.

Survey Studio

Menu-level post-order guest survey feedback in one minute.

AI Sentiment Measurement

Surface and size difference-making strategy decisions fast.

Performance Intelligence

Fueling the AI Restaurant Command Center With Unrivaled Guest Experience Insights

Guest Sentiment is even more powerful when paired with our Performance Intelligence platform.

By combining guest feedback with your sales and traffic data, you can:

  • Quantify the business impact of guest experience.

  • Identify experience drivers behind unit performance.

  • Prioritize high-ROI improvements.

Dashboard displaying performance metrics for "BBI Kitchen," including sales data, average rating, visitor counts, and graphical trends. The interface features tabs for insights, financials, and team data with graphs and tables.
Average Star Rating and Guest Sentiment Example

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