Take Action on Guest Feedback
Close the Loop on Any Guest Feedback-Driven Task Fast
Every review piece of guest feedback reveals something deeper – a broken process, a training gap, a staffing issue.
Task Management – part of Response Center – gives restaurant brands a simple, effective way to make sure feedback leads to action.
Route review themes directly to the right people, at the right time, with the right context – so nothing gets missed and every guest experience gets better.
Close the Loop Every Time
The Cost of Not Taking Action on Guest Feedback
Guests don’t (usually) leave bad reviews for fun. They’re signals – and often the first sign of a deeper issue. But if you don’t have robust processes and plans to take action on what they tell you, you risk:
The Solution: Take Action on Guest Feedback
Turn Guest Feedback Into Resolved Tasks
Task Management empowers decisive action on real guest issues, with a system built for clarity, accountability, and speed.
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Auto-tag and route feedback by theme (e.g. speed of service, food quality, cleanliness).
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Assign specific team members to follow up.
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Track open and completed items by location, theme, or user.
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Set due dates and monitor resolution progress.
ROI of Taking Action on Guest Feedback
What is the Tangible Dollar Value of Average Star Rating for Your Restaurant Brand?
Efficiency, Speed, and Accountability – at Scale
This isn’t just about fixing one bad meal. It’s about creating a consistent, high-quality guest experience across every location in your brand.
Close the Loop Faster
Respond and act in near real time when something goes wrong.
Get the Right Info into the Right Hands
Empower GMs, ops teams, and marketing to take meaningful action.
Stay Ahead of the Game
Spot trends before they escalate and deploy fixes brand-wide.
With BBI’s comprehensive data, the team is able to be more proactive and see the positive impact they’re making on the business. Black Box’s solutions improved the way we execute 100%.”
MARTY WADSWORTH
VP OF MARKETING, WILLIE’S
Take Action on Restaurant Reviews
Explore Response Center
Guest Experience Management Platform for Restaurants
Response Center is a Key Pillar of a Bigger, Holistic Guest Experience Platform
Integrations
Connect with tools you already use to collect more and better feedback.
AI Sentiment Measurement
Surface and size difference-making strategy decisions fast.
Performance Intelligence
Fueling the AI Restaurant Command Center With Unrivaled Guest Experience Insights
Guest Intelligence fuels our AI Restaurant Command Center – Performance Intelligence – with key guest experience inputs that accelerate sales and traffic.
Know what’s working, what’s failing, and exactly what to do next.
Talk to us today!
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