Restaurant Performance Management for Marketers
Boost Average Star Ratings and
Get Better Reviews Online
Online ratings and reviews directly impact customer perception and traffic. A low or inconsistent average rating can deter potential guests, while a strong digital presence can be key to guest acquisition.
Prioritize for Impact
Improve Online Reputation and Drive More Traffic
How you show up online is key to getting more guests through your front door. With our platform, you gain total visibility of the clear correlation between Average Star Rating and financial success, and get the direction and tech tools to improve it.
53%
Brands using BBI 53% more likely to raise Average Star Rating than those that aren’t.
BBI Customer Perspective
“It’s very very clear that our top performing units for sales and growth are also our top performers for reviews – both in terms of quantity and quality of the feedback received.”
Jenna Law – Marketing Director, Keke’s Breakfast Cafe
Solution
How We Help You Improve Average Star Rating
Analyze ASR at All Levels
Track holistically across all units, analyze by DMA/region or right down to individual locations. Can trends be isolated or are they rampant?
Map ASR to Traffic and Sales
Analyze Average Star Rating, online reviews and guest sentiment through the lens of financial impact.
Pinpoint Key Areas for Improvement
Leverage Restaurant-Trained AI to identify the root causes behind the ratings you receive and their $ impact – whether good or bad.
Stay Ahead of the Game
Identify shifts in ASR and act before they impact revenue.
Contextualize Performance
Compare ASR against your industry and regional peers.
Engage Direct with Guests
Respond to reviews and manage online reputation.
Product Teaser
Track and Compare Average Star Rating with the BBI Platform
Track Average Star Rating against your segment at a brand, DMA or unit level. Also understand impact on revenue and what’s driving the ASR trend.
Talk to Us
See What BBI Can Do For You
Optimize Guest Experience for Maximum ROI
Why Black Box Intelligence?
Clear Answers: See exactly where you can and should increase your ASR.
We Tell You What to Do: Know exactly how to move the ASR needle due to clear direction we provide.
Focused Improvements: Know the financial impact of changes so you can prioritize what matters most.
BBI Customer Perspective
“Average Star Rating is a proven leading indicator of sales. BBI is great at letting us know where we are at but – more importantly – where we are going.”
Brooke Perry – VP Marketing, Velvet Taco
Real Results, Real Impact
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Improve average ratings across all your locations.
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Acquire more new guests by strengthening your digital perception.
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Increase foot traffic and drive revenue growth.