Why Black Box Intelligence
See the Whole Picture. Drive Better Results.
At Black Box Intelligence, we give restaurant leaders what they’ve always wanted but never had: a complete, connected view of guest, workforce, and financial performance.
Our platform and data network are built specifically for restaurants, delivering the clarity and context needed to act fast, align teams, and outperform the market.
Explore why the brands that matter trust us – and how we help them win.
Data Network
The Restaurant Performance Network Advantage
Benchmark performance against the industry’s most trusted data set to determine: is it you or the market?
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Understand if trends are market-driven or brand-specific
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Make comparisons across all key workforce, financial, and guest sentiment metrics
Dedicated Artificial Intelligence
Restaurant AI
AI that actually works for restaurants—not AI for AI’s sake.
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Trained on restaurant language, behavior, and context
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Surfaces insights for operators to act on
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Enhances guest engagement
The Complete Restaurant Picture
One View of Restaurant Performance
Unify guest, workforce, and financial data in a single platform for actionable clarity.
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Diagnose root causes, not just symptoms
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Unify teams and prioritize for impact
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Build smarter plans across your entire business and move faster with confidence
The Complete Guest Experience Platform
Everything Guest Experience Management
Everything restaurant guest experience, all in one place—menu-level surveys, reputation management and AI sentiment analytics.
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Capture and respond to every guest signal in one place
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Translate feedback into fast, actionable insights
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Consolidate systems and reduce operational complexity
All Star Customer Roster
Proven Results With the Brands That Matter
Trusted by leading restaurant brands across every segment, from emerging concepts to global icons.
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An unrivaled track record of partnering with the biggest and best restaurant brands
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Partnerships grounded in deep industry understanding
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Serving household names for 30+ years
Empowering and Uniting Every Stakeholder
Use Cases
For Operators and COOs
Optimize Execution Across the Entire System
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Focus unit performance improvement.
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Minimize costs, maximize efficiencies for best possible ROI.
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Improve staff turnover.
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Drive commercially-focused guest sentiment improvement.
For Marketing Teams and CMOs
Acquire and Retain Guests
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Implement, measure and improve specific initiatives at scale for specific $ impact.
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Monitor, measure and improve online ratings and reviews.
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Holistically measure, manage and improve guest experience at scale.
For Finance Teams and CFOs
Steer Business Growth and Health
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Map every marketing, HR or operations initiative to traffic and sales.
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M&A/unit opening assessment and prioritization.
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Consolidation of resources and tech for single performance version of the truth.
For HR Teams and CPOs
Become an Employer of Choice
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Attract the right people for your business.
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Minimize staff turnover.
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Optimize employee training initiatives to traffic and sales performance.
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Create productive, efficient workforce.
Data-Led Restaurant Performance Management
Performance Management is Only as Good as the Data It’s Fed With. Fortunately, Ours is the Best.
Ready to Take Command?
With Performance Intelligence, you get a complete, connected view of restaurant performance—and the tools to act on it.
Reach out to us via this form to learn more.