BBI Customers

We Serve the Biggest and Brightest Multi-Unit Restaurants Across All Segments

Having served restaurants for more than 30 years and being founded by seasoned operators, we have a hard-earned reputation as a trusted and revered partner to the industry.

We are proud and grateful to call the most prominent QSR, Fast Casual, Casual Dining, Family Dining, Upscale Casual and Fine Dining restaurant brands in the world customers of BBI.

Who We Work With

A Who’s Who of Restaurant Powerhouses

Upscale Casual & Fine Dining

QSR Brands That Use BBI Include:

Fast Casual Brands That Use BBI Include:

Casual Dining Brands that Use BBI Include:

Family Dining Brands that Use BBI Include:

Upscale Casual and Fine Dining Brands that Use BBI Include:

We Show the Best How to Get Better

What Our Customers Say About How We Help Them

BBI Customer Perspective

“Positive sales are the result of doing things right. Our BBI scorecards highlight exactly what is and isn’t working in which units.”

Roger Gondek, COO – Twin Peaks

Image with a blue background featuring text: "Guest Sentiment as a 'Why' for Sales" in bold letters. Includes logos for Black Box Intelligence, Twin Peaks, and a book "Lessons From the Field." A man smiles on the right side.

BBI Customer Perspective

“Correlating the financial data with the workforce and guest sentiment data tells us a very clean story of where we are and where we need to get to.”

Brad Jacobus, CMO – Jim ‘N Nicks

BBI Customer Perspective

“Average Star Rating is a proven leading indicator of sales. BBI is great at letting us know where we are at but – more importantly – where we are going.”

Brooke Perry – VP Marketing, Velvet Taco

A smiling woman in a pink blazer is on the right against a blue background. Bold text reads "Leading Indicators for Success." Additional text at the top right includes "Brooke Perry," "Velvet Taco," and "VP, Marketing." Various logos are at the bottom left.

BBI Customer Perspective

“An a-ha moment for us was just how much EVERYONE gravitated to the BBI data – from leadership and the field to the owners.”

Fasika Melaku, Vice President, HR and Chief Learning Officer – Denny’s

A smiling woman, Fasika Melaku, VP of HR & Chief Learning Officer at Denny's, is seen on a video call. Text above her reads, "Get In-Tune with Data to Truly Understand Your Guest: Restaurant Staff Turnover and Compensation Benchmarking.

BBI Customer Perspective

“With over 1000 locations worldwide, we need to have a strong pulse on the brand experience. BBI’s solutions mean that the quality of service and value of our offerings are always aligned to the broader brand vision, regardless of region or franchise.”

Mike Woida, President International – CKE Restaurant Holdings, Inc.

BBI Customer Perspective

“BBI has helped improve our overall performance in same store sales and guest counts. They have pushed our operators to improve their performance.”

Mike Axiotis, President, Lehigh Valley Restaurant Group dba Red Robin

A person sits cross-legged in a meditative yoga pose with hands resting on knees, palms facing up, and fingers forming a circle, inside a circular border.

BBI Customer Perspective

“It’s very very clear that our top performing units for sales and growth are also our top performers for reviews – both in terms of quantity and quality of the feedback received.”

Jenna Law – Marketing Director, Keke’s Breakfast Cafe

Smiling woman with dark hair in front of a turquoise background. Text reads, "Keke's Breakfast Café: How Data Drives Ops Change" with the name "Jenna Law" and logos at the bottom, including a microphone and book icon.

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