Black Box Intelligence Customers
We Serve the Biggest and Brightest Multi-Unit Restaurants
Founded by seasoned operators, we’ve served restaurants for over 30 years and earned a hard-won reputation as a trusted, respected partner.
We’re proud and grateful to work with the most prominent restaurant brands in the world.
Who We Work With
A Who’s Who of Restaurant Powerhouses
QSR Brands That Use BBI Include:
Fast Casual Brands That Use BBI Include:
Casual Dining Brands that Use BBI Include:
Family Dining Brands that Use BBI Include:
Upscale Casual and Fine Dining Brands that Use BBI Include:
International Brands that Use BBI Include:
“BBI is the only platform that is like comparing apples with apples. I honestly live and die by the data.”
Arlene Estrada Petokas – Chief People Officer, Kura Sushi USA
Our Mission
Empowering the Restaurant Industry
Black Box Intelligence was founded out of a real need within the restaurant industry by real-life operators in response to genuine everyday challenges operators face.
In other words, we’re not here to make a quick buck from the industry. We’re here to help it thrive and shine.
We’re proud to be a long-term partner to the brands that define this industry – and to be part of the community we serve.
“With BBI, we are able to optimize every guest experience with greater confidence and speed than ever before.”
Rob Papps
CEO, Nando’s
“Preserving and retaining our to-go guests are now huge parts of our business. This [BBI] data changes that and helps us get better.”
Hernan Mujica
CIO, Texas Roadhouse
Video Shorts
How The Biggest Restaurant Brands Rely On Us To Get Better
BBI Customer Perspective
“Positive sales are the result of doing things right. Our BBI scorecards highlight exactly what is and isn’t working in which units.”
Roger Gondek, COO – Twin Peaks
BBI Customer Perspective
“Correlating the financial data with the workforce and guest sentiment data tells us a very clean story of where we are and where we need to get to.”
Brad Jacobus, CMO – Jim ‘N Nicks
BBI Customer Perspective
“Average Star Rating is a proven leading indicator of sales. BBI is great at letting us know where we are at but – more importantly – where we are going.”
Brooke Perry – VP Marketing, Velvet Taco
BBI Customer Perspective
“An a-ha moment for us was just how much EVERYONE gravitated to the BBI data – from leadership and the field to the owners.”
Fasika Melaku, Vice President, HR and Chief Learning Officer – Denny’s
BBI Customer Perspective
“With over 1000 locations worldwide, we need to have a strong pulse on the brand experience. BBI’s solutions mean that the quality of service and value of our offerings are always aligned to the broader brand vision, regardless of region or franchise.”
Mike Woida, President International – CKE Restaurant Holdings, Inc.
BBI Customer Perspective
“BBI has helped improve our overall performance in same store sales and guest counts. They have pushed our operators to improve their performance.”
Mike Axiotis, President, Lehigh Valley Restaurant Group dba Red Robin
BBI Customer Perspective
“It’s very very clear that our top performing units for sales and growth are also our top performers for reviews – both in terms of quantity and quality of the feedback received.”
Jenna Law – Marketing Director, Keke’s Breakfast Cafe
Helping Restaurants Grow
Demonstrable ROI
More Reasons Top Brands Partner with Us
Why BBI
Ready to Take the Next Step?
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