Restaurant Customer Experience Analytics
Guest Intelligence Overview
Guest experience insights that actually create financial impact.
Capture guest sentiment, focus action for predictable growth.
Guest experience programs often gather valuable data but rarely lead to concrete operational improvements. But combined with AI-powered sentiment analytics and financial performance benchmarks, Guest Intelligence helps you prioritize action that drives predictable revenue and ROI.
Restaurant-Trained Sentiment Analytics
“AI powered” and “restaurant trained”. What does that even mean?
The insights Guest Intelligence delivers is underpinned by a proprietary AI-powered sentiment analytics model that is restaurant trained. But what does this actually mean?
“BBI has done a great job in helping us leverage data collected from our guests to really connect our people back with the brand.”
Clay Dover, CEO, Velvet Taco
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Product Breakdown
Explore Guest Intelligence
Restaurant Review Analytics
Review Intelligence
Gain sentiment insight from each of the core review channels.
Competitor Guest Feedback Analytics
Competitor Intelligence
Gain unique guest sentiment brand comparisons. Know exactly where to focus to stand out.
Restaurant Survey Analytics
Survey Intelligence
Survey analytics built for restaurants. Survey analytics built for results.
Restaurant Social Media Analytics
Social Intelligence
Deep dive into verbatim text provided within DMs, comments and other content across key social channels.
Analytics Built for You
Restaurant-Trained Sentiment Analytics
All our guest sentiment analytics are underpinned by our proprietary and restaurant-dedicated AI-powered engine. Surface accurate insights faster.