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Black Box Intelligence Executive Team

Company Leadership

Our team encompasses extensive restaurant expertise, with our employees featuring experienced industry operators, technologists and analysts. Our leadership group has the immense privilege of steering this talented group of individuals, and includes 20+year restaurant industry veterans, CX experts and a whole lot more.
A man with short brown hair wearing a black blazer and white shirt smiles at the camera against a plain gray background.
Mark Dillon
Chief Executive Officer
A woman with straight blonde hair, wearing a striped button-up shirt and a delicate necklace, smiles at the camera in an indoor setting with blurred people and computers in the background.
Katie Hyrne
Chief Financial Officer
Joe Henson
Joe Henson
Chief Product and Technology Officer
Smiling man with short gray hair, glasses, and a goatee wearing a dark blazer and light blue shirt, standing indoors with a window and blurred greenery in the background.
Victor Fernandez
Chief Insights Officer
A man with short dark hair and a beard is wearing a dark suit jacket over a light blue dress shirt. He is standing against a plain white background.
Jim O'Brien
VP, Revenue
A man with short brown hair wearing a light gray sweater over a white collared shirt stands in front of a plain dark gray background, looking at the camera and smiling slightly.
Andy Smith
Chief Marketing Officer
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Mark Dillon

Chief Executive Officer

Professional Highlights:

  • 30+ years of experience building and growing technology companies
  • Most recently recruited and led the PowerReviews management team that returned the company to retention and growth and led to a successful exit
  • A passion for building customer partnerships through high performing teams who love to work together

Based: Chicago, IL
Favorite Cuisine: NY pizza, Maritime seafood or Thai
Favorite Dining Style: Any restaurant that has a neighborhood feel

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Katie Hyrne

Chief Financial Officer

Professional Highlights:

  • Hands on finance executive with over 18 years of experience both in public accounting and scaling B2B SaaS companies
  • Significant M&A and fundraising experience including successful exit at 10x ARR
  • Passionate about building scalable and efficient accounting and finance processes, dynamic financial models and serving as a strategic partner across all departments

Based: Chicago, IL
Favorite Cuisine: Sushi, Thai and pasta
Favorite Dining Style: Family style or small plates so I can try a little of everything

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Joe Henson

Chief Product and Technology Officer

Professional Highlights:

  • Joined an internet Startup, CoolSavings, in 1997 as the 10th employee and helped it grow to $100M
  • Led a Global team at a speciality retailer and grew the online profitability by 75%
  • Launched the largest digital coupon network
  • Member of the deal team on 2 successful exits in 3 years; active in over 15 M&A transactions
  • Passion for building a strong, empowered and high performing teams

Based: Chicago, IL
Favorite Cuisine: Italian (Pizza & Pasta), Steakhouse (Meat & Potatoes guy) and any burger joint!
Favorite Dining Style: Fast Casual or Family Dining

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Victor Fernandez

Chief Insights Officer

Professional Highlights:

  • 20+ years of experience analyzing and studying restaurant industry data
  • Quoted in and contributed to stories in major national media and industry trade press
  • Experienced public speaker
  • Proven passion and commitment to elevate restaurants and those working in them

Based: Dallas, TX
Favorite Cuisine: Japanese, authentic Mexican, and BBQ
Favorite Dining Style: Anything that involves sitting outside in nice weather!

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Jim O’Brien

VP, Revenue

Professional Highlights:

  • 20+ years in commercial team management
  • 10+ years in customer experience software leadership roles
  • Passionate about driving successful outcomes for clients and team members

Based: Chicago, IL
Favorite Cuisine: French and Cheeseburgers
Favorite Dining Style: Surrounded by family

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Andy Smith

Chief Marketing Officer

Professional Highlights:

  • 19+ year career starting as HR industry journalist and spanning all core marketing disciplines
  • Part of PowerReviews leadership team that successfully grew and exited that business
  • 8+ years in customer experience technology
  • A passion for telling stories through content, building huge brands and partnering closely with the rest of our Go To Market team to create shared success

Based: Chicago, IL
Favorite Cuisine: Depends on the day but if you’re forcing me to choose: Mexican, Thai, Japanese, Steakhouse, Pizza (NY not Chicago), anything Fast Casual
Favorite Dining Style: Fast Casual – easy, fast and tasty. Really nothing not to like.

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