Now Available On Demand – Recorded December 2024
An Interview with Roger Gondek, COO of Twin Peaks: Driving Success through Guest Satisfaction and Operational Excellence
Lessons from the Field Series: Learning How Top Performers Do It
Roger Gondek (COO at Twin Peaks) deep dives into the unique strategies this brand uses to foster high-performing teams and drive impactful results across its locations.
He covered:
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Motivating Store Teams with Scorecards: Discover how Twin Peaks drives accountability and engagement.
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Linking Guest Satisfaction to Compensation: Learn how Twin Peaks integrates guest satisfaction into General Managers’ compensation packages and why.
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Rapid Iteration for Improvement: How this nimble approach lets Twin Peaks continuously adapt and enhance performance.
Twin Peaks is a consistent top performer according to Black Box Intelligence metrics. This is how they do it.
Highlights Reel
Presenters
