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The Future of Restaurant Performance Management is Here. Learn More.

Restaurant Performance Management for Marketers

Improve Guest Experience Across Your Entire System

As a marketing leader in a multi-chain restaurant brand, guest sentiment is central to your success. A positive perception drives sales, repeat visits, and word-of-mouth marketing, while negative sentiment leads to declining traffic and revenue.

Prioritize for Impact

Make Guest Experience Your Revenue Propellant

Many vendors help you manage the guest experience. But what makes us unique is the ability to map this very precisely to traffic and sales at scale.

53%
Brands using BBI 53% more likely to raise Average Star Rating than those that aren’t.

Source: BBI State of the Industry Q1 2025

Solution

Ruthless Prioritization: How We Help You Optimize Guest Experience

Map Everything to Traffic and Sales
Analyze every marketing and guest experience initiative through the lens of financial impact.
Aggregated Guest Sentiment and Guest Rating Measurement
Understand what customers think about you across all locations in one centralized view.
Key Factors Driving Guest Sentiment
Leverage our Restaurant-Trained AI to identify exactly what’s influencing guest perception, from service to menu quality to digital interactions, at national and regional levels.
Become Completely ROI-Focused
Ruthlessly prioritize guest experience investment that delivers the highest financial return.
Contextualize Performance
Compare guest sentiment on your core focus areas to industry and regional peers.
Initiative Ideation & Development
Pinpoint what is helping you win and lose on guest experience and strategize changes.

Product Teaser

How Our Platform Prioritizes Investment

See what it is about your guest experience and marketing that is working and not working. Then prioritize for better traffic and sales outcomes.

Animated dashboard showing restaurant performance metrics with graphs and numerical indicators. Data includes ratings, reviews, sentiment scores, and service statistics over time. Graphs illustrate trends visually.

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See What BBI Can Do For You

Book Your Demo

Optimize Guest Experience for Maximum ROI

Why Black Box Intelligence?

Clear Answers: See exactly where you can and should make guest experience gains.
We Tell You What to Do: Know exactly where to focus efforts to enhance guest experience.
Focused Improvements: Know the financial impact of changes so you can prioritize what matters most.

BBI Customer Perspective

“BBI has enabled our operators to see the entire customer experience through our guest’s eyes. It has really connected our people back to the brand.”

Clay Dover – CEO, Velvet Taco

Real Results, Real Impact

  • Pinpoint What Drives Guest Sentiment: Understand the specific factors—staffing, process, KPIs, the market etc—that impact guest experience across your business.

  • Actionable Insights for Improvement: Know exactly what guest experience improvements you need to make to drive your desired outcomes.

  • Commercially-Focused Improvements: Ensure any sentiment improvements drive measurable business outcomes, making every adjustment count.

Ready to get started? Let Black Box Intelligence help you ensure every marketing dollar improves guest experience and strengthens brand loyalty.

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