Customer Feedback Surveys for Restaurants
Maximize Feedback Collection: Invite Survey Responses at Point of Sale
Survey Studio – our customer feedback survey for restaurants – offers custom-branded, all-in-one device to deliver checks, get real-time customer feedback, and maximize every transaction.
30+ Years Serving the Biggest Names in the Restaurant Industry
Restaurant Customer Feedback Surveys
Boost Survey Response Rates
-
Engage guests in-the-moment with a frictionless, seamless closing out experience.
-
Brands typically achieve a 50% to 80% customer engagement rate.
-
No incentive required.
-
More restaurant customer feedback survey data.
More Customer Feedback for Restaurants
Specialist Devices to Capture Actionable Data in Higher Volumes
Designed for Busy Restaurants
With Gorilla® Glass, shock protection, and a splash-resistant design, our devices operate effectively for years.
Simple to Clean
Developed using oil, grease, and germ-resistant materials, easily cleanable for optimal hygiene and safety.
Versatile device for multiple functions
A single device with long battery life that can run both our and partner services (i.e. ordering, feedback, payment etc.).
How it Works
Integral to the In-Restaurant Service Process
In-the-moment customer survey feedback for restaurants:
-
Guests complete essential steps to close out the dining experience with payment, tip – and now a digitally optimized review process.
-
Out of the box operation.
-
Remotely managed by our team, ensuring seamless technical and product updates.
“What Black Box Intelligence enables us to do is marry review data alongside the sales data to capture feedback from the silent majority and use that information to better the experience for our guests.”
Chris Hill, Founder, New World Trading Company
NOTE: “Yumpingo” (now BBI Survey Studio) referenced in video.
On-Brand Customer Feedback Surveys for Restaurants
Custom Branding for Your Business
With any color, any print, and any design, our internal design service will tailor your device to your preferred brand experience.
Customer feedback survey for restaurants
Explore Survey Studio
“With BBI, we are able to optimize every guest experience with greater confidence and speed than ever before.”
Rob Papps
CEO, Nando’s
Customer Feedback Survey for Restaurants
Survey Studio is a Key Pillar of a Bigger, Holistic Guest Experience Platform
Integrations
Connect with tools you already use to collect more and better feedback.
Reputation Management
Close the loop on every digital touchpoint from a single inbox.
AI Sentiment Measurement
Surface and size difference-making strategy decisions fast.
Restaurant Customer Feedback Survey Insights
Fueling the AI Restaurant Command Center With Unrivaled Guest Experience Intelligence
The menu-level insights provided by Survey Studio combines with the rest of the BBI guest experience management solution to fuel our AI Restaurant Command Center – Performance Intelligence – with key guest experience inputs that accelerate sales and traffic.
Know what’s working, what’s failing, and exactly what to do next.
Talk to us today!
Leave your contact details and we’ll get in touch to discuss how we can help.