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NEXT-GEN CUSTOMER EXPERIENCE MANAGEMENT

Black Box Intelligence & Paytronix Integration

Use BBI’s 1-Minute Smart Surveys to capture feedback whenever an order is placed through the Paytronix Order & Delivery platform or the Paytronix Customer Loyalty Program.

Improve food and service execution, operate more efficiently, and create better customer experiences with this simple integration.

Black Box Intelligence and Paytronix logos are shown above and below a large plus sign, suggesting a partnership or Paytronix integration, on a light grid background.

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Collect customer feedback data from on-premise, delivery, and off-premise orders via a post-dining email.

A stylized icon of a plate with a heart in the center, flanked by a fork and knife, symbolizing love for food or healthy eating—ideal for illustrating health apps or Redcat integration features.

Smart Surveys capture feedback on actual items ordered and uncover the ‘why’ behind every customer experience.

Grow your loyalty programme by automatically signing up new customers to the Paytronix platform.

How Paytronix Integrates with Black Box Intelligence

Logos for Black Box Intelligence and Paytronix on a purple and blue gradient background, separated by a white plus sign, illustrating a partnership highlighting Paytronix integration.

Step 1:

Paytronix sends the customer and order details to BBI.

A feedback screen with redcat integration lets you share if you'd recommend chicken katsu curry, rate look, taste, portion, and value, and select issues like speed, staff, ambiance, comfort, food, or other.

Step 2:

Shortly after their meal, BBI sends a 1-Minute Smart Survey to the customer via a restaurant-branded email.

Three rectangular cards display feedback: "Spicy salmon wrap" has low taste scores, "Chips" has low value perception scores, and there's a scheduled action to train new chefs, all on a purple gradient background with Redcat integration.

Step 3:

BBI provides actionable satisfaction insights and new customer email addresses can be added to the Paytronix Customer Loyalty program.

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Delivering ROI and valuable insights for your teams

Our platform delivers valuable insights for each level of the business – empowering everyone from senior leadership, operations, marketing, culinary, and front-line teams to execute their best food and service everyday.

More happy guests.

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