NEXT-GEN CUSTOMER EXPERIENCE MANAGEMENT
Black Box Intelligence & SevenRooms Integration
Start capturing enhanced customer feedback whenever a reservation is made through SevenRooms.
Improve experiences, grow brand advocates and boost profitability with a BBI + SevenRooms integration.
How SevenRooms Integrates with Black Box Intelligence
Step 1:
If a customer uses the SevenRooms reservation platform, SevenRooms sends customer details to BBI.
Step 2:
Shortly after their meal, BBI sends a 1-Minute Smart Survey to the customer via a restaurant-branded email to capture customer satisfaction data.
Step 3:
BBI empowers a culture of continuous improvement with the right data, insights and actions delivered to the right people.
Feedback Collection on Autopilot
BBI collects guest feedback data from all on-premise, delivery & off-premise orders via a post-dine email
Capture accurate, real-time and granular view on customer experience to menu item, site and shift levels
Improve experiences through strategic changes and frontline activities to increase guest satisfaction and deliver substantial revenue growth
BBI Integrations
Our Technology Integration Network
