ORDER CONNECTED EXPERIENCE MANAGEMENT
Zonal & Black Box Intelligence Integration
Black Box Intelligence fully integrates with Zonal’s POS and Ordering systems to drive smarter decisions at every level.
How BBI + Zonal Integration Works
Zonal sends food and drink item transactions to BBI.
1
Guests are automatically sent a BBI 1-minute Smart Survey across all channels.
2
Capture granular guest experience insights, menu item and service analytics and new customer email addresses.
3
Directly Connect Customer Feedback to Transactions
Live in Hours
Launch quickly with high-volume, multi-channel survey collection
Guest Engagement
Personalised, customised and branded surveys to engage guests and gather the key insights you need
Granular Insights
Real-time food and drink level insights to optimise menu and operations
“Our Nandocas in every territory are now empowered to make better decisions on food and service execution, supporting our commitment to welcoming everyone to our table and delighting them with an exceptional customer experience.”
Amanda Banfield
CEO, Nando’s ANZ
“The game changer was having practical actions from the guest survey feedback planned out using the Continuous Action Process (CAP). That helped us prioritise opportunities to make immediate changes, and track the improvements that came as a result of doing them.”
David Youl
Co-Founder, Fonda Mexican
“Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth.”
John Welsh
MD, Hickory’s Smokehouse
“Preserving and retaining our to-go guests are now huge parts of our business. The BBI data changes that and helps us get better.”
Hernan Mujica
CIO, Texas Roadhouse
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