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RESTAURANT SURVEY PLATFORM

Uncover The ‘Why’ With 1-Minute Smart Surveys

Survey Studio, our restaurant survey platform, makes leaving feedback for your guests easy, simple and fast.

Hear from the silent majority of your customers to understand what is really happening, in real-time, in every location, across every shift, every server, and every menu item.

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A smartphone displays a restaurant review app for "El Patio," powered by Black Box Intelligence's Restaurant Survey Platform, asking "How was your food?" with a search bar and visible food dishes in the background.

30+ Years Serving the Biggest Names in the Restaurant Industry

Restaurant Survey Feedback Made Easy

Uncover Core Drivers of Guest Satisfaction

Real-Time Feedback

Customers provide feedback on their guest experience immediately after they interact with your brand.

Maximize Survey Response

Remove feedback barriers with 1-minute restaurant surveys, meaning more and better data to shape your strategy.

Dynamic Survey Questions

Surveys are tailored to guests’ specific experience meaning you get precise feedback right down to the menu level.

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Survey Studio

Restaurant Feedback That’s Flexible and Easy

Restaurant Survey Platform Built for YOU

Customizable Feedback Surveys

  • Adjust survey content in line with your needs.

  • Adapted to fit your brand and service style.

  • Guests have direct route to address concerns before they escalate to social media.

  • Enhance existing customer data with feedback they provide.

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A Restaurant Survey Platform is shown on a smartphone screen, displaying a survey question with floating pop-up boxes to set a start date, select days of the week, and choose minimum response requirements.

Menu-Level Survey Feedback

Feedback On Every Menu Item

  • Granular feedback on every menu item.

  • Track look, taste, portion size, value perception and more.

  • Optimize menus, adjust pricing, manage consistency, test new suppliers, and improve customer satisfaction.

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Two people sit together, smiling and looking at a smartphone. Overlaying the image are digital Restaurant Survey Platform elements—search bars, item options like ramen and edamame, rating icons, and a thank you message.
A person sits cross-legged on the floor reading a book, surrounded by a pile of books and holding an open book in their hands, perhaps filling out a Guest Experience Survey. Shelves full of books are behind them.

“Since rolling out the BBI program, our NPS has been steadily increasing and is now 14 points higher; which means 13% more happy guests! We’ve also seen our online reputation scores climbing from 4.3 to an excellent 4.7 stars. And we have seen a direct link between NPS and sales growth.”

John Welsh, MD of Hickory’s Smokehouse

NOTE: “Yumpingo” (now BBI Survey Studio) referenced in video.

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Restaurant Survey Platform

Feedback Across Every Restaurant Service Style

  • Feedback survey platform for both check-integrated and non-integrated flows.

  • Flexibility for businesses of all sizes and service styles.

  • Optimal survey flows for different locations and service styles.

  • Gather feedback in a way that works best for your business.

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A smartphone screen displays a food review app with "El Patio" and a dish pictured. Four service options surround the phone, highlighting how a Restaurant Survey Platform caters to Dine-in, Click and Collect, Quick Serve, and Retail/Grocery Stores.

Engagement-Driven Restaurant Surveys

Get Guest Feedback at the Moment of Truth

  • Trigger survey questions based on time, location, menu item, or category.

  • Gather targeted feedback from your customers at the best possible moment.

  • Insights you need to improve your business.

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A smartphone screen displays a Restaurant Survey Platform with a customer feedback survey about restaurant service, featuring options like Speed of service, Staff, Ambiance, Food, Comfort, and Other, plus nearby question and rating boxes.
The image displays the Peloton logo, featuring the brand name "Peloton" in bold, modern black letters with a stylized 'P' icon to the left, often seen on materials like the Guest Experience Survey.

“With BBI, we are able to optimize every guest experience with greater confidence and speed than ever before.”

Rob Papps
CEO, Nando’s

A person sits cross-legged on the floor reading a book, surrounded by a pile of books and holding an open book in their hands, perhaps filling out a Guest Experience Survey. Shelves full of books are behind them.

“Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth.”

John Welsh
MD, Hickory’s Smokehouse

A black silhouette of a teapot with a handle on top, a spout on the right, and a round lid in the center—an understated design, as simple and direct as a Guest Experience Survey.

“Preserving and retaining our to-go guests are now huge parts of our business. This [BBI] data changes that and helps us get better.”

Hernan Mujica
CIO, Texas Roadhouse

A stylized black compass rose with dotted accents is to the left of bold capital letters "NWTC," representing direction and clarity, much like a Guest Experience Survey, all set on a white background.

“It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth.”

Chris Hill
CEO, New World Trading Company

Logo for Ronhill Brewery & Restaurant featuring a stylized bird formed from barley and hops above bold text that reads "RONHILL BREWERY & RESTAURANT," designed to reflect the quality noted in our Guest Experience Survey.

“I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience.”

Chris Westcott
CEO, Iron Hill Brewery & Restaurant

A person sits cross-legged in a meditative pose, hands forming a circle, appearing calm and centered—much like the focus needed when completing a Guest Experience Survey, representing meditation or mindfulness.

“We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with BBI.”

Dean Wilson
Director, Olive Tree Brasserie

A black silhouette of a person sitting at a desk, working on a laptop. The person appears focused, perhaps completing a Guest Experience Survey, with one leg crossed over the other and hands typing on the keyboard.

“BBI definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [BBI] gives you the information that you can act on.”

Richard Colclough
MD, Parogon Group

Restaurant Guest Experience Survey Platform

Explore Survey Studio

Guest Interaction
Guest surveys at every touchpoint at the moment of truth.
More on Guest Interaction
Smart Actions
Transform execution quality through recommendations directly to the people who can affect change.
More on Smart Actions
Devices
Custom-branded devices for in-restaurant service, unlocking more insights in less time.
More on Devices
Integrations
Integrate with 40+ platforms you already use to capture more and better guest feedback.
More on Integrations

Restaurant Customer Experience Survey Platform

Survey Studio is a Key Pillar of a Bigger, Holistic Guest Experience Platform

Integrations

Connect with tools you already use to collect more and better feedback.

More on Integrations

Reputation Management

Close the loop on every digital touchpoint from a single inbox.

More on Response Center
A dashboard shows company reputation metrics, including average rating (4.0), NPS (40.2), best location (Dundee, 4.7), worst location (Zeus, 3.8), and a table with ratings and review counts by location.

AI Sentiment Measurement

Surface and size difference-making strategy decisions fast.

More on Reputation Hub

Performance Intelligence

Fueling the AI Restaurant Command Center With Unrivaled Guest Experience Insights

The menu-level insights provided by Survey Studio combines with the rest of the BBI guest experience management solution to fuel our AI Restaurant Command Center – Performance Intelligence – with key guest experience inputs that accelerate sales and traffic.

Know what’s working, what’s failing, and exactly what to do next.
Performance Intelligence
BBI Platform Overview
Dashboard displaying performance metrics for "BBI Kitchen," including sales data, average rating, visitor counts, and graphical trends. The interface features tabs for insights, financials, and team data with graphs and tables.
Average Star Rating and Guest Sentiment Example

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