Restaurant Experience and Performance Management
The AI Restaurant Performance Platform
The only connected view of guest, financial, and workforce signals—so you know where you stand, why it matters, and what to do next.
Founded by restaurant operators. Powered by the Restaurant Performance Network.
30+ Years Serving the Biggest Names in the Restaurant Industry
“Black Box Intelligence has been a key strategic partner…and equips our operators and senior leaders with the context they need to prioritize the actions that matter most.”
Jeremy Linker
SVP, Brand Finance
Brinker International
The AI Restaurant Performance Platform
Why Top Restaurant Brands Rely on Us
What Makes Us Different
One Connected Platform. Total Clarity. Real Results.
Connected Guest Experience Management
Everything Guest Experience. One Platform.
The complete guest experience management solution for restaurants.
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Surveys: Capture rich, real-time feedback from guests at the location, server, or menu item level.
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Reputation Management: Track and manage reviews and social channels. Monitor, respond, and improve your guest experience.
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Restaurant-Trained AI Analytics and Benchmarks: Surface trends, identify root causes, and get instant insights without the noise.
2,568 Labor Hours Saved Annually
“Before BBI, managing guest sentiment across 43 locations was a grind. With their restaurant-specific AI, we’ve transformed our response process from minutes to seconds.”
Caprice Kindgren
Director of Marketing, Urbane Cafe
Secure, Connected Restaurant Benchmarking Intelligence
Powered by the Restaurant Performance Network
Benchmark against the industry’s most trusted dataset—complete, connected, and secure competitive benchmarking intelligence across financial, workforce, and guest performance.
Get the full picture—inside and outside your four walls—so you can contextualize results and prioritize actions with clarity
Never again wonder: “Is it the market or…ME?”.
Intelligence That Works the Way You Do
Your Teams Don’t Have Time to Dig. We Deliver Insights Built for How Real Restaurant Brands Operate.
For Operators and COOs
Get prioritized lists of what’s holding back performance – so you can adjust quickly and effectively.
For Marketing Teams and CMOs
Deliver better experiences consistently to acquire and retain more guests.
For Finance Teams and CFOs
Track, analyze, and benchmark sales and traffic—then connect guest and workforce drivers to financial outcomes.
For HR Teams and CPOs
Understand and improve turnover and compensation impact on financial performance.
Our Platform
The AI Restaurant Performance Platform
The only connected view that reveals how guest, financial, and workforce signals relate—so operators can act with confidence.
Connected Performance Management
Performance Intelligence
Tells you what to fix and how to win by connecting the dots between guest sentiment, workforce performance, and sales and traffic.
Guest Experience Management
Guest Intelligence
Surveys, reputation management, and restaurant-trained AI—together in one place.
Traffic & Sales
Financial Intelligence
The industry’s most trusted financial performance benchmarks.
Pay, Benefits & Turnover
Workforce Intelligence
The industry’s most trusted workforce benchmarks.
We Show the Best How to Get Better
The Brightest Restaurant Marketing, HR, Finance and Operations Leaders Come to Us To Run Their Businesses Better
BBI Customer Perspective
“Positive sales are the result of doing things right. Our BBI scorecards highlight exactly what is and isn’t working in which units.”
Roger Gondek, COO – Twin Peaks
BBI Customer Perspective
“Correlating the financial data with the workforce and guest sentiment data tells us a very clean story of where we are and where we need to get to.”
Brad Jacobus, CMO – Jim ‘N Nicks
BBI Customer Perspective
“Average Star Rating is a proven leading indicator of sales. BBI is great at letting us know where we are at but – more importantly – where we are going.”
Brooke Perry – VP Marketing, Velvet Taco
BBI Customer Perspective
“An a-ha moment for us was just how much EVERYONE gravitated to the BBI data – from leadership and the field to the owners.”
Fasika Melaku, Vice President, HR and Chief Learning Officer – Denny’s
BBI Customer Perspective
“With over 1000 locations worldwide, we need to have a strong pulse on the brand experience. BBI’s solutions mean that the quality of service and value of our offerings are always aligned to the broader brand vision, regardless of region or franchise.”
Mike Woida, President International – CKE Restaurant Holdings, Inc.
BBI Customer Perspective
“BBI has helped improve our overall performance in same store sales and guest counts. They have pushed our operators to improve their performance.”
Mike Axiotis, President, Lehigh Valley Restaurant Group dba Red Robin
BBI Customer Perspective
“It’s very very clear that our top performing units for sales and growth are also our top performers for reviews – both in terms of quantity and quality of the feedback received.”
Jenna Law – Marketing Director, Keke’s Breakfast Cafe
See How We Can Help You
Speak to Product Expert
Resources
Research, Insights & Intelligence from the BBI Restaurant Performance Network
