Restaurant Experience and Performance Platform
Empowering operational improvements
fueling traffic and sales
Engage guests. Measure their experience. Layer in the best restaurant financial and
workforce insight to establish a precise roadmap for success.
Loved by more than 400 restaurant brands
Why Black Box Intelligence
Operating a multi-unit restaurant business is really hard.
Black Box Intelligence makes it easier.
Happy staff = happy guests = sales & traffic
Tie guest experience and employee sentiment to sales and traffic.
By restaurateurs for restaurateurs
We focus on what we’re good at: restaurants and only restaurants.
Predictable ROI
Act with certainty. Know what action gets what outcome.
Marketers, HR people, finance teams and operators are transforming how they work with Black Box Intelligence
“How much the entire team collectively gravitated to this information was a real a-ha moment as it was so clear in joining the dots.”
Fasika Melaku, Vice President of HR & Chief Learning Officer, Denny’s
“With over 1000 locations worldwide, we need to have a strong pulse on the brand experience. Our direct customer feedback through GuestXM surveys means that the quality of service and value of our offerings are always aligned to the broader brand vision, regardless of region or franchise.”
Mike Woida, President International – CKE Restaurant Holdings, Inc.
“BBI has done a great job in helping us leverage data collected from our guests to really connect our people back with the brand.”
Clay Dover, CEO, Velvet Taco
“The use of Black Box has helped improve our overall performance in same store sales and guest counts. We share this data weekly with our operators and it pushes them to improve their performance.”
Mike Axiotis, President, Lehigh Valley Restaurant Group dba Red Robin
“We use Black Box Intelligence to stack rank potential franchisees as we look to expand. It really provides us with the agility to go to market effectively.”
Maria Rivera, CEO, Smalls Sliders
But I thought Black Box Intelligence
was just a restaurant data company?
Yes, we have great industry data and that is fundamental to who we are. But our platform also features extensive restaurant experience management capabilities. Now, understand what you need to do to move the traffic and sales needle. And get it done.
GuestXM
Engage with guests and capture their feedback.
Guest Intelligence
Restaurant-trained guest sentiment analytics.
Financial Intelligence
Sales and traffic performance insights
Workforce Intelligence
Compensation, benefits and turnover insights.
Latest insights and best practices
Get started with Black Box Intelligence