David Cantu

David Cantu

CEO

David Cantu is a 30-year restaurant industry veteran and serves as the President and Chief Executive Officer for Black Box Intelligence™, the premiere performance benchmarking company for the hospitality industry.

Prior to Black Box Intelligence, Cantu worked his way up in restaurant management with Outback Steakhouse and P.F. Chang’s China Bistro, where he served as an Operating Partner in San Antonio, TX. In 1999, he co-founded HotSchedules, the industry’s leading workforce management solution.

In his 21 years at HotSchedules, David served as Chief Revenue Officer and Chief Customer Officer, respectively. He facilitated multiple mergers and acquisitions fueling HotSchedules’ significant scale and market position with 6,000 restaurant brands managing 120,000 locations supported by 2.8 million hourly workers.

Passionate about innovation and client success, he oversaw the customer advisory councils and chaired the annual Spark user conference where valuable feedback was provided to guide product roadmaps for HotSchedules’ portfolio of products. He departed HotSchedules in 2019 after overseeing the acquisition and merger of HotSchedules and Fourth Enterprises by Marlin Equity Partners.

David serves on the board of directors for Wisely, a customer engagement platform, and has investments in various restaurant technologies shaping restaurant operations and guest experience.

David currently lives in Austin, TX with his wife Danielle and 3 children, Cadie, Giana and Luca. He enjoys hiking, boating, grilling and watching his kids play competitive sports.

Greg Kingen

Greg Kingen

CRO

“Enjoy your achievements as well as your plans. Keep interested in your own career, however humble; it is a real possession in the changing fortunes of time.” Those words from Max Ehrmann’s 1927 poem “Desiderata”, have fueled Greg Kingen since he first discovered it at the age of 13.

Inspired by those words, Greg longed to be a writer, so he pursued a degree in Journalism from the University of Missouri – Columbia. Ultimately, he found that his true passion was in software technology.

He started his professional career at ADP in their Employer Services division. Greg then transitioned into the data field working with organizations delivering data quality and business intelligence solutions. Most recently he has worked with hospitality technology providers Restaurant Magic Software, Fintech and Transact prior to joining Black Box Intelligence. Greg has a passion for helping people and enriching lives. He believes that technology, especially data, can make our work lives easier and thereby creates a better work life balance.

He currently lives in St. Petersburg Florida, where he enjoys boating, golfing, and riding his Harley Davidson motorcycle.

Sheryl Coyne-Batson

Sheryl Coyne-Batson

SVP, Client Success & Operations

Sheryl Coyne-Batson has more than 15 years of restaurant industry experience, and over 8 years of management and operations experience with Brinker International, Starbucks Coffee Company, Blue Goose Cantina and Chuy’s Comida Deluxe. Sheryl has been with Black Box Intelligence since 2014 working in business development and now focused on strategic partnerships and client success.

In 2008 she and her husband founded a nonprofit called Ten for 10 | Water for Africa, an all-volunteer organization that helps provide water, safe restrooms and handwashing education to communities in Rwanda.

Sheryl graduated from The University of Texas –Dallas with a B.A. in Political Science and a minor in Economics, holds a Certificate in Fundraising from New York University and is a graduate of the T. Boone Pickens Leadership Institute.

She currently lives in Dallas, TX with her husband Bryan and their two rescue/guard dogs, Riley and Finn.

Victor Fernandez

Victor Fernandez

VP, Insights & Knowledge

Victor Fernandez is the company’s most senior analyst, having studied the restaurant industry for over seventeen years. He is responsible for creating and delivering insights, content and products that provide restaurant companies the business intelligence they need to successfully run their businesses in an increasingly competitive landscape. Victor oversees the company’s surveys and research projects and is also responsible for helping guide product development. He is a frequent contributor to articles covering the restaurant industry as well as an experienced speaker at industry events.

Victor holds a Master of Business Administration (MBA) and a Master of Science in Information Systems (MSIS) from the Kelley School of Business at Indiana University. He also has an undergraduate degree in Economics from Rafael Landivar University in Guatemala City, Guatemala, his hometown.

Prior to joining Black Box Intelligence Victor worked as a research analyst for a consulting firm in Guatemala and along with his wife Antonella, started their own business catering to dog owners. Victor currently lives in Frisco, Texas with his wife and two sons, Diego and Mateo. He enjoys spending time with his family, traveling and is passionate about anything relating to music.

John Harper

John Harper

VP, Engineering

“It’s not how many times you get knocked down that count, it’s how many times you get back up” – George A. Custer. That’s passion, perseverance, faith, growth, optimism, and leadership all-in-one that has guided John Harper throughout his career.

John joined Black Box Intelligence bringing a diverse range of full-stack software engineering experience in Web, API, Mobile, Cloud, and Data architecture. On the BBI team, he is designing and building our next-generation Software-as-a-Service platform. In this role, he is vigorously working to deliver an innovative driven product.

John has an uncommon uncompromising passion for delivering world class software. In the software engineering industry, he has educated, built, and managed across start-ups, academic institutions, and Fortune 500 enterprises. Overall, he has a proven strong track record of successfully managing software engineering teams and large scale continuous software delivery and migration.

He graduated with a Computer Information Systems in Database Management, B.S. with a 4.0 GPA Summa Cum Laude from DeVry University.

Sarah Higgins

Sarah Higgins

VP, Marketing

 

Sarah has been with Black Box Intelligence since 2012. A veteran of the restaurant industry, Sarah brings over 20 years of experience in foodservice, marketing, public relations, advertising, community management, event production and digital media. Prior to joining the Black Box Intelligence team, Sarah spent five years with FOHBOH, Inc. (“Front of House”, “Back of House”) a platform that uniquely combines B2B food, tech and media positioned at the intersection of technology and transformation for the foodservice industry.

Sarah earned a BA in Communication and Marketing from Arizona State University. She is an active advocate and Social Council Member for No Kid Hungry, a passionate San Francisco Giants, Golden State Warriors, ASU Sun Devils & 49ers fan and wine enthusiast.

Nathan Pickerill

Nathan Pickerill

VP, Product

Nathan brings 17 years of experience in the hospitality and technology industries. He spent 7 years at HotSchedules/Fourth handling Enterprise Solution Architecture and Product Strategy. Before that he was with Decision Logic for 10 years, starting in Project Management and was quickly promoted to Director of Operations overseeing customer support, deployment, sales and product vision. Prior to that, he spent 17+ years in hospitality operations from bartending to GM to Corporate Beverage Director to Owner.

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