To help the hospitality industry reopen responsibly, we must understand how customers feel ‘overwhelmingly satisfied by safety measures’. Most guests report high satisfaction, which makes this especially true.
Yumpingo, and CGA partnered to launch an initiative aimed at gathering consumer feedback on the safe reopening of hospitality venues. Backed by UKHospitality, the ‘We Hear You’ initiative created an integrated digital network that gives consumers a way to quickly and clearly rate their experience with safety and hygiene measures—helping the market return safely, responsibly, and profitably.
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Key Takeaways
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High customer satisfaction:
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Yumpingo found that 96% of diners who returned to restaurants were satisfied with the safety measures in place.
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Confidence rebuild in dining out:
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The data shows an encouraging trend—guests are feeling reassured, which bodes well for the hospitality industry as it works to restore trust and foot traffic.
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Proactive use of real-time feedback:
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Utilizing digital feedback tools allows restaurants to monitor guest sentiment continuously, helping them fine-tune safety protocols dynamically.
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Partnership-driven insights:
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Collaborations among platforms like Yumpingo, CGA, and industry groups like UKHospitality illustrate a unified, data-driven approach toward reopening safely.
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Safety efforts as brand differentiator:
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By consistently applying and measuring hygiene standards, restaurants can differentiate themselves and build long-term loyalty. Thus, not just survive recovery, but come out stronger.
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