State of Restaurant Workforce

Employee Demographics

The gender mix is steady and full-service still skews female, but the share of hourly Hispanic employees has declined since the election, and fewer companies have a formal D&I owner or strategy.

Generational Hiring Trends in Restaurants

The restaurant workforce is getting younger. Based on BBI data spanning the last several years, the trend is crystal clear.

Bar charts comparing the percentage of Baby Boomer, Generation X, Millennial, and Generation Z hourly non-management hires in full and limited service roles from 2016 to projected 2025. Millennials and Gen Z increase over time.
© 2025 Black Box Intelligence. Research proprietary to BBI and exclusive to BBI. NOT FOR REDISTRIBUTION​
What the Data Says
  • Full service has become progressively younger: Gen Z’s share of hourly new hires increased from 23% in 2016 to 42% in 2019, 55% in 2022, and 63% in 2025, while Millennials fell from 56% (2016) to 24% (2025); Gen X moved from 16% → 10%, and Baby Boomers from 5% → 2%.

  • Limited service is now dominated by Gen Z: their share rose from 47% (2016) to 64% (2019), 70% (2022), and 74% (2025), with Millennials dropping from 37% → 15%, Gen X from 11% → 8%, and Baby Boomers from 5% → 3%.

  • What it means: Entry-level hiring is increasingly Gen Z—especially in limited service—so onboarding, scheduling, and development programs need to match Gen Z availability and expectations.

Gender Hiring Trends in Restaurants

There have been some slight changes in the male-female composition of the restaurant workforce over the last six years. Although the numbers aren’t vastly different, restaurant brands should consider these trends when planning their talent acquisition strategies.

Two bar charts comparing the gender distribution of new hires in full-service and limited-service jobs for July 2025 vs July 2019. Full-service skews more female; limited service is evenly split.
What the Data Says
  • Full service continues to skew female, moving from 53% female / 47% male in 2019 to 55% female / 45% male in 2025.

  • Limited service moved to roughly 50/50, shifting from 53% female / 47% male in 2019 to 50% female / 50% male in 2025.

  • What it means: Role design and scheduling flexibility should reflect a sustained female majority in FSR and a balanced mix in LSR.

Ethnicity Hiring Trends in Restaurants

Immigration policies at the federal level are already having an impact on the restaurant industry following the election in November 2024 and inaugaration in January 2025.

Line graph showing the percentage of hourly workers who are Hispanic from Nov-24 to Jul-25. Limited Service starts at 36.0%, peaks at 36.2%, then dips to 34.8%. Full Service declines from 32.6% to 28.5%.
What the Data Says
  • Limited service Hispanic hourly worker share fell from ~36.0% (Nov ’24) to ~34.8% (Jul ’25).

  • Full service Hispanic hourly worker share fell from ~32.6% (Nov ’24) to ~28.5% (Jul ’25), with a notably sharper drop in the most recent month.

  • What it means: Hispanic representation among hourly employees has declined in both segments post-election—we don’t know the full long-term impact, but the talent pool has shrunk and will continue to do assuming the Government continues along this path.

Diversity & Inclusion Strategy in Restaurants

There has been a widespread pullback from diversity and inclusion across the industry.

52%
of restaurant brands report having a corporate diversity strategy or statement; down from 66% in 2024 and just slightly higher than 48% in 2022.​
48%
of restaurant brands have a designated person responsible for leading diversity efforts; down from 56% in 2024 and 59% in 2022.
Of the restaurant brands with diversity and inclusion strategies and policies, they explicitly include the following diversity categories:
  • Gender (59% of companies)
  • Race/Ethnicity (57%)
  • Age (52%)
  • Sexual Orientation (52%)

What Winning Brands Are Doing

  • Build a Gen-Z hiring & retention playbook: offer predictable schedules, shorter orientation with micro-learning, fast skill stacking, and clear 30/60/90-day progression to cut early churn and keep the applicant pool warm.
  • African American and Hispanic workers make up a larger share of new hires than their U.S. population shares; if recruiting channels shift away from what reaches these groups, expect immediate pipeline tightening.
  • Upgrade the employer value proposition against Healthcare and other fast-growing sectors: emphasize rapid advancement, schedule predictability, earned-wage access, education/wellness perks, and manager development.
  • Treat demographics as staffing risk signals: run quarterly pipeline stress tests by market/role, keep contingency channels (direct recruiting, walk-ins), and pre-buy ad inventory for seasonal spikes.
  • Bottom line: tune sourcing to the labor you can actually hire, defend the channels that work, and align schedules and growth paths so candidates choose—and stay with—your brand.

State of the Workforce Webinar

Where This Data Came From

Everything cited here was originally shared in our annual deep dive webinar into the state of the restaurant workforce, which was taken from our Total Rewards Survey and our Restaurant Performance Network – meaning all insight comes straight from the HR teams and payroll platforms of the biggest restaurant brands in the country.

A network diagram featuring the BBI (Restaurant Performance Network) logo at the center, connecting various restaurant logos—including McDonald’s, Denny’s, The Cheesecake Factory, and more—to highlight Restaurant Sales and Traffic Benchmarks.
[BBI-CP v17] Initializing...
// which jQuery executes when appended to #gform_24, redefining // window.gformRedirect to a NEW closure. Our v14 wrapper is gone, then // the very next line calls gformRedirect() and the page navigates BEFORE // the user can interact with the CP modal. // // v15 fixes: // 1. Hard-lock window.gformRedirect with non-configurable defineProperty // that ignores ALL writes once flowActive=true. // 2. Wrap jQuery $.fn.append on the gform_24 wrapper to STRIP