Speaker Profile

Mary Hamill – Chief Customer Officer at Black Box Intelligence

Mary is a regular speaker at both our own events and various industry conferences – including being a mainstay of our State of the Industry speaker team. She also owns all Black Box Intelligence’s customer relationships, meaning she is speaking to and providing data-driven guidance and trend analysis to the most significant multi-unit restaurant brands in the US on a daily basis.

She is passionate about the hospitality industry and recognizes how difficult it is to simply get a cheeseburger served or a pizza delivered to a guest.

Mary has over 20 years’ experience in the hospitality industry in leading IT, HR and Training teams.

Areas of expertise

Mary has deep expertise in a wide range of restaurant industry topics, including:

  • Traffic and sales

  • Pay and compensation

  • Employee turnover

  • Employee diversity

  • Guest sentiment

  • Future projections

A speaker with long blonde hair (Mary Hamill), dressed in a black blazer and jeans, stands on stage at the Best Practices Conference. They hold a microphone and gestures while smiling in front of a blue and yellow conference backdrop.

Speaking Experience

Mary is frequently invited to share her expertise at the main restaurant industry conferences and events. She is a regular at the Black Box Intelligence Best Practices Conference and State of the Industry webinars, and has presented at NRA, FSTEC, MURTEC, the CKE Restaurants Conference and many more.

Speaker Engagement Fees

Negotiable. Reach out to marketing@blackboxintelligence.com for more info.