Restaurant Customer Experience Analytics

Guest Intelligence Overview

Guest experience insights that actually create financial impact.

Capture guest sentiment, focus action for predictable growth.

Guest experience programs often gather valuable data but rarely lead to concrete operational improvements. But combined with AI-powered sentiment analytics and financial performance benchmarks, Guest Intelligence helps you prioritize action that drives predictable revenue and ROI.

AI-Powered Sentiment Analytics

“Restaurant trained AI”. What does that mean?

The insights Guest Intelligence delivers is underpinned by a proprietary AI-powered sentiment
analytics model that is restaurant trained. But what does this actually mean?

Exclusively developed on guest feedback received by restaurants

Based on learnings from 3 million+ individual restaurant data points

Arranges into restaurant-specific drivers correlating to financial performance

Other analytics models trained on non-restaurant feedback data are more likely to make mistakes. With Guest Intelligence,
you can rely on deep restaurant domain expertise that provides highly accurate, relevant and specialized insights
to drive your strategies.

All guest insight provided through the Black Box Intelligence platform is delivered through our AI-powered
sentiment analytics model.