Restaurant Guest Experience Management
One Platform. Every Guest Interaction.
The Complete Guest Experience Management Solution for Restaurants
Guest Intelligence brings surveys, reputation management, and deep restaurant-trained AI analytics together in one powerful platform.
Holistic Restaurant Customer Experience Management
Restaurant brands often manage guest surveys, reviews and social media across different tools and teams – which means:
Misalignment On Metrics, Measurement and What Success Looks Like
Delayed Follow-Up Actions – or Worse – No Action At All
Stuck in a Cyclical Process of Missed Opportunities and Non-Improvement
You’re juggling too many systems. And not getting anything approaching the full picture.
The Solution: Connected Guest Experience
Guest Intelligence Brings Everything Together – And is Purpose-Built for Restaurants.
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Surveys: Capture rich, real-time feedback from guests at the location, server, or menu item level.
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Reputation Management: Track and manage reviews and social channels. Monitor, respond, and improve your guest experience.
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Restaurant-Trained AI Analytics: Surface trends, identify root causes, and get instant insights without the noise.
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Benchmarking That Matters: Know what “good” looks like with performance context from the Restaurant Performance Network.
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Integrations: Integrate with your existing tech stack.
“BBI has done a great job in helping us leverage data collected from our guests to really connect our people back with the brand.”
Clay Dover, CEO, Velvet Taco
The Guest Experience Management Platform for Restaurants
What You Get
Restaurant-Trained AI Analysis
AI Analytics Model for Restaurants
Guest Intelligence is powered by our restaurant-trained AI analytics model.
Find out more about how it all works and why this makes it the best guest sentiment analytics tool for restaurant brands.
Guest Sentiment Benchmarking
Reputation Hub
Harness AI to surface the trends, themes, and priorities hidden inside your reviews, surveys, and social comments with Reputation Hub – so you can focus on what matters most.
Restaurant Surveys: Menu-Level Feedback
Survey Studio
Designed exclusively for the restaurant industry, Survey Studio captures post-visit feedback on specific menu items – and then transforms it into actions for restaurant teams.
Restaurant Reputation Management
Response Center
Response Center – designed exclusively for restaurant brands – empowers effective, consistent and productive AI-assisted reputation management.
BBI Customer Perspective
“With over 1000 locations worldwide, we need to have a strong pulse on the brand experience. BBI’s solutions mean that the quality of service and value of our offerings are always aligned to the broader brand vision, regardless of region or franchise.”
Mike Woida, President International – CKE Restaurant Holdings, Inc.
Integrated Restaurant Guest Experience Management
Integrations
Integrate with all your critical social media channels and tech integrations for maximum convenience, optimal data exchange, and – in turn – insights.
Restaurant Guest Sentiment Benchmarks
Powered by the Restaurant Performance Network
Our guest experience benchmarks come from the Restaurant Performance Network – the largest and most reliable source of financial, workforce, and guest data in the industry.
Maximize your potential with the complete one-of-a-kind performance roadmap that provides all the answers.
Never again wonder: “Is it the market or…ME?”.
Black Box Intelligence Platform
Guest Intelligence is Guest Experience Management Solution. Compound Value by Combining it With the Rest of the BBI Platform.
Performance Intelligence
Fueling the AI Restaurant Command Center With Key Insights
The guest experience insights and compensation benchmarks provided by Guest Intelligence combines with the rest of our platform to fuel our AI Restaurant Command Center – Performance Intelligence.
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Gain clarity on impact of turnover and compensation on financial performance.
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Precisely size impact of guest experience and marketing promotions on sales and traffic.
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Know what’s working, what’s failing, and exactly what to do next.
Ready to Take Command of Your Guest Experience?
Leave your contact details to learn more about our guest experience management program and we’ll be in touch.