Restaurant Customer Experience Analytics
Guest Intelligence Overview
Guest experience insights that actually create financial impact.
Capture guest sentiment, focus action for predictable growth.
Guest experience programs often gather valuable data but rarely lead to concrete operational improvements. But combined with AI-powered sentiment analytics and financial performance benchmarks, Guest Intelligence helps you prioritize action that drives predictable revenue and ROI.
AI-Powered Sentiment Analytics
“Restaurant trained AI”. What does that mean?
The insights Guest Intelligence delivers is underpinned by a proprietary AI-powered sentiment
analytics model that is restaurant trained. But what does this actually mean?
Other analytics models trained on non-restaurant feedback data are more likely to make mistakes. With Guest Intelligence,
you can rely on deep restaurant domain expertise that provides highly accurate, relevant and specialized insights
to drive your strategies.
All guest insight provided through the Black Box Intelligence platform is delivered through our AI-powered
sentiment analytics model.
Talk to a product expert
Product Breakdown
Explore Guest Intelligence
Restaurant Review Analytics
Review Intelligence
Gain sentiment insight from each of the core review channels.
Competitor Guest Feedback Analytics
Competitor Intelligence
Gain unique guest sentiment brand comparisons. Know exactly where to focus to stand out.
Restaurant Survey Analytics
Survey Intelligence
Survey analytics built for restaurants. Survey analytics built for results.
Restaurant Social Media Analytics
Social Intelligence
Deep dive into verbatim text provided within DMs, comments and other content across key social channels.