Restaurant Customer Experience Analytics

Guest Intelligence Overview

Guest experience insights that actually create financial impact.

Capture guest sentiment, focus action for predictable growth.

Guest experience programs often gather valuable data but rarely lead to concrete operational improvements. But combined with AI-powered sentiment analytics and financial performance benchmarks, Guest Intelligence helps you prioritize action that drives predictable revenue and ROI.

AI-Powered Sentiment Analytics

“Restaurant trained AI”. What does that mean?

The insights Guest Intelligence delivers is underpinned by a proprietary AI-powered sentiment
analytics model that is restaurant trained. But what does this actually mean?

Exclusively developed on guest feedback received by restaurants
Based on learnings from 3 million+ individual restaurant data points
Arranges into restaurant-specific drivers correlating to financial performance

Other analytics models trained on non-restaurant feedback data are more likely to make mistakes. With Guest Intelligence,
you can rely on deep restaurant domain expertise that provides highly accurate, relevant and specialized insights
to drive your strategies.

All guest insight provided through the Black Box Intelligence platform is delivered through our AI-powered
sentiment analytics model.

“BBI has done a great job in helping us leverage data collected from our guests to really connect our people back with the brand.”

Clay Dover, CEO, Velvet Taco

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Product Breakdown

Explore Guest Intelligence

Restaurant Review Analytics

Review Intelligence

Gain sentiment insight from each of the core review channels.

Competitor Guest Feedback Analytics

Competitor Intelligence

Gain unique guest sentiment brand comparisons. Know exactly where to focus to stand out.

(direct upload) A table compares four restaurant brands by Overall score, number of Reviews, Experience, and Food & Beverages. Brands listed are BlackBoxBBQ, 135 Degrees, Carnivore Cave, and Good Eats & Meats. Competitor Average scores are also included.

Restaurant Survey Analytics

Survey Intelligence

Survey analytics built for restaurants. Survey analytics built for results.

A dashboard displays drivers on the left and sentiment on the right. The drivers list categories like food & beverages, service, experience, and value with corresponding counts. The sentiment section shows positive, negative, and neutral counts using colored dots.

Restaurant Social Media Analytics

Social Intelligence

Deep dive into verbatim text provided within DMs, comments and other content across key social channels.

Screenshot of restaurant reviews. Jerome Johnson II (5 stars) states, "Food is great. Service is awesome. Definitely will return. I recommend the chicken." Betina Hudson (5 stars) mentions, "Everything was very good... the server was very attentive... got enough food for the price.

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