ENHANCED CUSTOMER EXPERIENCE MANAGEMENT
BBI & Como Integration
Black Box Intelligence’s Como integration enables you to seamlessly combine capturing menu item-level feedback with your Como loyalty program.
Why Integrate BBI + Como
Capture feedback on specific menu items, guests and their experiences.
More feedback and opportunities to engage with guests.
Easy set-up and seamless integration means you get started fast.
Holistic guest experience and operational performance overview.
How Does Como Integrate with BBI?
Step 1:
Como sends item-level purchase data and secured customer email contacts to Black Box Intelligence.
Step 2:
Black Box Intelligence sends out custom surveys to collect granular feedback on every menu item.
Step 3:
Food and drink-level feedback enables you to optimize menus, adjust pricing, manage consistency, test new suppliers and improve customer satisfaction.
Introducing Como
Who is Como?
Como is a data-driven customer engagement and loyalty solution powering F&B businesses allowing them to own their customer relationships.Â
With over 1,000 clients in over 30 countries, Como connects restaurant technologies such as POS, online ordering, App, website and Wi-Fi, and enables access to customer data in real-time. Como produces insights about your business to boost repeat purchases, encourage bigger spending and win back customers.
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