Skip to main content

ENHANCED CUSTOMER EXPERIENCE MANAGEMENT

BBI & Como Integration

Black Box Intelligence’s Como integration enables you to seamlessly combine capturing menu item-level feedback with your Como loyalty program.

A mobile screen displays a restaurant feedback form for "Padron Peppers," gathering recommendations, ratings, and comments. Text spotlights food feedback insights powered by the BBI + Como integration. Black Box Intelligence and Como Sense logos appear below.

Why Integrate BBI + Como

A graphic of a smartphone screen shows three faces—a happy, neutral, and sad face—each beside a text box, representing a feedback or rating form with Redcat integration for streamlined responses.

Capture feedback on specific menu items, guests and their experiences.

A group of five simple black outlined people with three purple outlined stars above them on a light background, symbolizing teamwork and redcat integration.

More feedback and opportunities to engage with guests.

Simple illustration of a stopwatch with a black and purple outline, perfect for showcasing redcat integration. The clock hands point to 3 o’clock and 12 o’clock, with eight black dots marking the hours on the face.

Easy set-up and seamless integration means you get started fast.

Holistic guest experience and operational performance overview.

How Does Como Integrate with BBI?

Logo of Black Box Intelligence above a plus sign, with the Como Sense logo below, highlights the BBI + Como integration on a blue and purple gradient background.

Step 1:

Como sends item-level purchase data and secured customer email contacts to Black Box Intelligence.

A feedback screen with redcat integration lets you share if you'd recommend chicken katsu curry, rate look, taste, portion, and value, and select issues like speed, staff, ambiance, comfort, food, or other.

Step 2:

Black Box Intelligence sends out custom surveys to collect granular feedback on every menu item.

Three rectangular cards display feedback: "Spicy salmon wrap" has low taste scores, "Chips" has low value perception scores, and there's a scheduled action to train new chefs, all on a purple gradient background with Redcat integration.

Step 3:

Food and drink-level feedback enables you to optimize menus, adjust pricing, manage consistency, test new suppliers and improve customer satisfaction.

Introducing Como

Who is Como?

Como is a data-driven customer engagement and loyalty solution powering F&B businesses allowing them to own their customer relationships. 

With over 1,000 clients in over 30 countries, Como connects restaurant technologies such as POS, online ordering, App, website and Wi-Fi, and enables access to customer data in real-time. Como produces insights about your business to boost repeat purchases, encourage bigger spending and win back customers.

Logo with the word "como" in lowercase black letters and a blue curved line underneath, resembling a smile—reflecting loyalty and CRM integrations. A small "TM" trademark symbol appears in the upper right corner.

BBI Integrations

Our Technology Integration Network

Overview
High-level view of all the platforms we integrate with.
Integrations Overview
Two overlapping purple speech bubbles, one featuring a star and lines representing text, and the other with a bookmark symbol and lines, on a dark background.
Reviews & Social
Review, social media and communication technologies for feedback management.
Reviews and Social Media Integrations
Purple outline icon of a computer monitor displaying the letters "CRM," with a gear symbol partially overlapping the top left corner, representing CRM software settings or configuration.
Loyalty & CRM
Loyalty and customer relationship management platforms.
Loyalty and CRM Integrations
Purple line drawing of a payment terminal with a dollar bill being inserted and a card slot on the side, representing electronic financial transactions.
PoS
Direct integrations with Point of Sale systems.
Point of Sale (PoS) Integrations

REQUEST A DEMO

Delivering ROI and Valuable Insights For Your Teams

Our platform delivers valuable insights for each level of the business – empowering everyone from senior leadership, operations, marketing, culinary, and front-line teams to execute their best food and service every day.

More happy guests.

[BBI-CP v17] Initializing...
// which jQuery executes when appended to #gform_24, redefining // window.gformRedirect to a NEW closure. Our v14 wrapper is gone, then // the very next line calls gformRedirect() and the page navigates BEFORE // the user can interact with the CP modal. // // v15 fixes: // 1. Hard-lock window.gformRedirect with non-configurable defineProperty // that ignores ALL writes once flowActive=true. // 2. Wrap jQuery $.fn.append on the gform_24 wrapper to STRIP