POS CONNECTED EXPERIENCE MANAGEMENT
Black Box Intelligence & Redcat Integration
BBI is the only feedback platform fully integrated with Redcat POS and Ordering to drive smarter decisions at every level.
Directly Connect Customer Feedback to Transactions
Unique Integration
The only feedback service seamlessly integrated with Redcat POS and Ordering.
Live in Hours
Launch quickly with high-volume, multi-channel survey collection.
Guest Engagement
Personalized, customized and branded surveys to engage guests and gather the key insights you need.
Granular Insights
Real-time food and drink level insights to optimise menu and operations.
“Our Nandocas in every territory are now empowered to make better decisions on food and service execution, supporting our commitment to welcoming everyone to our table and delighting them with an exceptional customer experience.”
Amanda Banfield
CEO, Nando’s ANZ
“The game changer was having practical actions from the guest survey feedback planned out using the Continuous Action Process (CAP). That helped us prioritise opportunities to make immediate changes, and track the improvements that came as a result of doing them.”
David Youl
Co-Founder, Fonda Mexican
“Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth.”
John Welsh
MD, Hickory’s Smokehouse
“Preserving and retaining our to-go guests are now huge parts of our business. Th BBI data changes that and helps us get better.”
Hernan Mujica
CIO, Texas Roadhouse
The Redcat and BBI Integration
Redcat sends food and drink item transactions to BBI
1
Guests are automatically sent a BBI 1-minute Smart Survey across all channels
2
Capture granular guest experience insights, menu item and service analytics and new customer email addresses
3
BBI Integrations
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