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NEXT-GEN CUSTOMER EXPERIENCE MANAGEMENT

Black Box Intelligence & SevenRooms Integration

Start capturing enhanced customer feedback whenever a reservation is made through SevenRooms.

Improve experiences, grow brand advocates and boost profitability with a BBI + SevenRooms integration.

Black Box Intelligence and SevenRooms logos shown above and below a plus symbol on a light grid background, highlighting a new sevenrooms integration partnership or collaboration.

How SevenRooms Integrates with Black Box Intelligence

A graphic featuring the Black Box Intelligence logo and text above a plus sign, with the SevenRooms logo and text below, highlights a sevenrooms integration on a purple and blue gradient background.

Step 1:

If a customer uses the SevenRooms reservation platform, SevenRooms sends customer details to BBI.

A feedback screen with redcat integration lets you share if you'd recommend chicken katsu curry, rate look, taste, portion, and value, and select issues like speed, staff, ambiance, comfort, food, or other.

Step 2:

Shortly after their meal, BBI sends a 1-Minute Smart Survey to the customer via a restaurant-branded email to capture customer satisfaction data.

Three rectangular cards display feedback: "Spicy salmon wrap" has low taste scores, "Chips" has low value perception scores, and there's a scheduled action to train new chefs, all on a purple gradient background with Redcat integration.

Step 3:

BBI empowers a culture of continuous improvement with the right data, insights and actions delivered to the right people.

Feedback Collection on Autopilot

BBI collects guest feedback data from all on-premise, delivery & off-premise orders via a post-dine email

Capture accurate, real-time and granular view on customer experience to menu item, site and shift levels

A group of five simple black outlined people with three purple outlined stars above them on a light background, symbolizing teamwork and redcat integration.

Improve experiences through strategic changes and frontline activities to increase guest satisfaction and deliver substantial revenue growth

A group of five young adults in black shirts stand together, smiling and listening to a man holding a tablet, possibly their manager, discussing Punchh Integration in a modern bar or restaurant setting.

Win & Retain More Customers

Improve Customer Retention

Reduce unhappy guests by 34% by managing the root causes of dissatisfaction.

Increase Customer Acquisition

Deliver 14% more happy guests and boost word of mouth customer advocacy.

Improve Menu Margins

Increase menu margins by 2.5% while managing and growing guest satisfaction.

Contact us today

BBI Integrations

Our Technology Integration Network

Overview
High-level view of all the platforms we integrate with.
Integrations Overview
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Reviews & Social
Review, social media and communication technologies for feedback management.
Reviews and Social Media Integrations
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Loyalty & CRM
Loyalty and customer relationship management platforms.
Loyalty and CRM Integrations
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PoS
Direct integrations with Point of Sale systems.
Point of Sale (PoS) Integrations

BOOK A MEETING

Learn More About Integrating SevenRooms with BBI

Book a demo with us today by completing this form.

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