Everything Guest Experience. One Platform.
Yumpingo is Now BBI Survey Studio
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Yumpingo is now BBI Survey Studio and integrated into Guest Intelligence – the holistic experience management platform incorporating reputation management, menu-level surveys, extensive integrations and deep restaurant-trained AI analytics and benchmarking.
The Black Box Intelligence Platform
The Complete Guest Experience Solution to Power Optimal Restaurant Performance
Consolidated, Holistic Experience Measurement
Get the complete picture by combining unified guest survey and review capabilities with powerful restaurant-trained AI guest analytics.
Improved Guest Engagement and Recovery
More and higher impact avenues to strengthen relationships with and/or win back guests.
Even Clearer Path to Financial Improvement
Feed the BBI AI restaurant command center with complete guest sentiment inputs to drive even better prioritization mapped directly to traffic and sales.
Enterprise Grade Guest Survey Tech
Capture richer guest feedback with enterprise-grade, check-level surveys—customizable, fast, and built for scale across locations.
Point of Sale & Loyalty Platform Integrations
Connect guest sentiment directly to specific transactions, menu items and specific customer segments.
Guest Experience Expertise
Our team brings exceptional customer experience measurement and improvement specialism.
Guest Intelligence
Everything Guest Experience. One Platform.
Stop managing surveys, reviews, social, and feedback in silos. Guest Intelligence brings everything into one place so you can analyze, respond, and act at scale — powered by restaurant-trained AI.
Integrations
Data In. Action Out.
Integrate with all your critical social media channels and tech platform for maximum convenience, optimal data exchange, and – in turn – insights.
Performance Intelligence
The Restaurant AI Command Center
Get a real-time view of your brand’s performance. Performance Intelligence combines your guest, workforce, and financial data into one AI-powered command center.
Find every opportunity. Prioritize action with confidence.
Restaurant Performance Network
Is it the Market…or YOU?
Compare your performance to the industry’s largest and most trusted benchmarks. Sales. Traffic. Sentiment. Workforce.
The Restaurant Performance Network is your roadmap to better performance.
Customer Testimonials
The Biggest Restaurant Brands Rely On Us To Get Better
BBI Customer Perspective
“Positive sales are the result of doing things right. Our BBI scorecards highlight exactly what is and isn’t working in which units.”
Roger Gondek, COO – Twin Peaks
BBI Customer Perspective
“Correlating the financial data with the workforce and guest sentiment data tells us a very clean story of where we are and where we need to get to.”
Brad Jacobus, CMO – Jim ‘N Nicks
BBI Customer Perspective
“Average Star Rating is a proven leading indicator of sales. BBI is great at letting us know where we are at but – more importantly – where we are going.”
Brooke Perry – VP Marketing, Velvet Taco
BBI Customer Perspective
“An a-ha moment for us was just how much EVERYONE gravitated to the BBI data – from leadership and the field to the owners.”
Fasika Melaku, Vice President, HR and Chief Learning Officer – Denny’s
BBI Customer Perspective
“With over 1000 locations worldwide, we need to have a strong pulse on the brand experience. BBI’s solutions mean that the quality of service and value of our offerings are always aligned to the broader brand vision, regardless of region or franchise.”
BBI Customer Perspective
“BBI has helped improve our overall performance in same store sales and guest counts. They have pushed our operators to improve their performance.”
BBI Customer Perspective
“It’s very very clear that our top performing units for sales and growth are also our top performers for reviews – both in terms of quantity and quality of the feedback received.”
Jenna Law – Marketing Director, Keke’s Breakfast Cafe
Ready to Take Command?
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