Product Update: July 2025
Guest Intelligence
One Platform. Every Guest Interaction.
Surveys. Reviews. Social channels. It’s a lot to manage. And it’s a lot of data to sift through to get to the bottom of what’s really going on.
Now, imagine one place where all your guest feedback lives: unified, AI-driven, and easy to act on.
Sound too good to be true? Think again.
Meet the New and Improved: Guest Intelligence
Everything Guest Experience. One Platform.
Back in April, Black Box Intelligence acquired Yumpingo – the menu-specific survey platform. We are delighted to say that this solution is now integrated into our new Guest Intelligence platform – which we are now launching to market.
Guest Intelligence is the most complete guest experience solution built for restaurant brands.
It combines surveys, reputation management, and deep AI guest feedback analysis into a single, restaurant-specific platform – so you can capture, analyze, and act on every guest interaction across your business with speed, consistency, and confidence.
The complete guest experience solution – now fully integrated: Same Beloved Ingredients. Bigger, Better, Together.
The Solution: Connected Guest Experience
Guest Intelligence Brings Everything Together – And is Purpose-Built for Restaurants.
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Surveys: Capture rich, real-time feedback from guests at the location, server, or menu item level.
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Reputation Management: Track and manage reviews and social channels. Monitor, respond, and improve your guest experience.
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Restaurant-Trained AI Analytics: Surface trends, identify root causes, and get instant insights without the noise.
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Benchmarking That Matters: Know what “good” looks like with performance context from the Restaurant Performance Network.
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Integrations: Integrate with your existing tech stack.
The TL:DR
What Is Guest Intelligence?
| All-in-One Platform | Survey, reputation management, and analytics tools – in one place, purpose-built for restaurants. |
| Familiar, but Evolved | The tools already widely used in the industry – now better connected, easier to use, and more powerful. |
| Built for Restaurants | Every feature is designed specifically for restaurant operations at scale. |
| Restaurant AI | Restaurant-trained AI analytics and guest response tools that power smarter, faster actions – without the learning curve. |
| Better Decisions | Act with more confidence due to the market context provided by the BBI Restaurant Performance Network. |
The Guest Experience Management Platform for Restaurants
What You Get
The Results
Historically, These Platforms Lived Separately and Helped Restaurant Brands Achieve Exceptional Results…
Survey
+9
Point NPS Increase
+8%
More Happy Guests
-33%
Less Unhappy Guests
Reputation Management
+20
Point NPS Increase
+25%
CX Datapoints Analyzed
…Now Just Imagine What They Can Do Now They’re Combined.
Restaurant Surveys: Menu-Level Feedback
Survey Studio
Designed exclusively for the restaurant industry, Survey Studio captures post-visit feedback on specific menu items – and then transforms it into actions for restaurant teams.
Restaurant Reputation Management
Response Center
Response Center – designed exclusively for restaurant brands – empowers effective, consistent and productive AI-assisted reputation management.
Restaurant-Trained AI Analysis
AI Analytics Model for Restaurants
Guest Intelligence is powered by our restaurant-trained AI analytics model.
Find out more about how it all works and why this makes it the best guest sentiment analytics tool for restaurant brands.
Guest Sentiment Benchmarking
Reputation Hub
Harness AI to surface the trends, themes, and priorities hidden inside your reviews, surveys, and social comments with Reputation Hub – so you can focus on what matters most.
Integrated Restaurant Guest Experience Management
Integrations
Integrate with all your critical social media channels and tech integrations for maximum convenience, optimal data exchange, and – in turn – insights.
Restaurant Guest Sentiment Benchmarks
Powered by the Restaurant Performance Network
Our guest experience benchmarks come from the Restaurant Performance Network – the largest and most reliable source of financial, workforce, and guest data in the industry.
Maximize your potential with the complete one-of-a-kind performance roadmap that provides all the answers.
Never again wonder: “Is it the market or…ME?”.
Ready to Take Command of Your Guest Experience?
Leave your contact details to learn more about our guest experience management program and we’ll be in touch.