Skip to main content

We’ve acquired Yumpingo. Find out what this means.

Product Update: June 2025

Reply with AI: Faster, Personalized Responses to Reviews

Responding to online reviews is essential—but doing it at scale can be time-consuming and inconsistent. Reply with AI makes it easy to stay on brand, sound human, and respond quickly.

89%
of consumers are more likely to choose a business that replies to all reviews

Source: Capital One

Why We Built It

Easier, Faster and More Consistent Guest Engagement

When businesses don’t respond to reviews, it can leave guests feeling ignored, reduce trust in the brand, and signal to future customers that feedback isn’t valued. Worse, unanswered reviews—especially negative ones—can drag down reputation scores and even impact local SEO rankings.

Reply with AI helps close that gap. It gives your team a fast, flexible, and easy-to-use way to respond to more reviews—without sacrificing quality or tone.

Screenshot of AI-generated response to a restaurant review, highlighting editable options for tone and length.

With Reply with AI, You Can Now:

Streamline guest engagement
Improve SEO with varied, content-rich responses
A purple circular arrow with a gap, forming almost a complete circle, surrounds a checkmark in the center, all on a transparent background.
Eliminate grammatical errors common in rushed responses
Three simple human icons in a row with a large speech bubble containing lines above them, all in dark purple on a lighter purple background, symbolizing group conversation or communication.
Give operators more flexibility without sacrificing speed

How it Works

Respond to Reviews Easier, Faster and Smarter

Reply with AI is available within the centralized inbox, allowing you to generate customized replies to reviews based on their content and star rating.

This complements existing Quick Reply templates by offering another fast, accurate, and context-aware way to engage with guests.

  • Instantly generate tailored responses

  • Fine-tune tone and length (make replies shorter, longer, more professional, or more casual)

  • Regenerate content to avoid repetitive responses

  • Edit each AI reply as an extra layer of quality control

A customer support dashboard displays inbox messages on the left, a selected message with user details and review in the center, and an agent’s response draft on the right with options to reply, comment, or assign the case.

How to Get Started

Activate Reply with AI

Reply with AI is only available for our Reputation Management customers and needs to be activated by account admins.

Reach out to your Customer Success Manager or contact us via our website to have Reply with AI turned on.

Talk to Product Expert

See Our Entire Platform

Learn More