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We’ve acquired Yumpingo. Find out what this means.

Customer Feedback Surveys for Restaurants

Maximize Feedback Collection: Invite Survey Responses at Point of Sale

Survey Studio – our customer feedback survey for restaurants – offers custom-branded, all-in-one device to deliver checks, get real-time customer feedback, and maximize every transaction.

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Restaurant Customer Feedback Surveys

Boost Survey Response Rates

  • Engage guests in-the-moment with a frictionless, seamless closing out experience.

  • Brands typically achieve a 50% to 80% customer engagement rate.

  • No incentive required.

  • More restaurant customer feedback survey data.

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More Customer Feedback for Restaurants

Specialist Devices to Capture Actionable Data in Higher Volumes

Icon of an outdoor table with a large umbrella and two chairs, one on each side. The table and umbrella are black, while the chairs are purple, suggesting a patio or café setting.

Designed for Busy Restaurants

With Gorilla® Glass, shock protection, and a splash-resistant design, our devices operate effectively for years.

Simple to Clean

Developed using oil, grease, and germ-resistant materials, easily cleanable for optimal hygiene and safety.

Versatile device for multiple functions

A single device with long battery life that can run both our and partner services (i.e. ordering, feedback, payment etc.).

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How it Works

Integral to the In-Restaurant Service Process

In-the-moment customer survey feedback for restaurants:

  • Guests complete essential steps to close out the dining experience with payment, tip – and now a digitally optimized review process.

  • Out of the box operation.

  • Remotely managed by our team, ensuring seamless technical and product updates.

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“What Black Box Intelligence enables us to do is marry review data alongside the sales data to capture feedback from the silent majority and use that information to better the experience for our guests.”

Chris Hill, Founder, New World Trading Company

NOTE: “Yumpingo” (now BBI Survey Studio) referenced in video.

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On-Brand Customer Feedback Surveys for Restaurants

Custom Branding for Your Business

With any color, any print, and any design, our internal design service will tailor your device to your preferred brand experience.

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Customer feedback survey for restaurants

Explore Survey Studio

Three simple human icons in a row with a large speech bubble containing lines above them, all in dark purple on a lighter purple background, symbolizing group conversation or communication.
Guest Interaction
Guest surveys at every touchpoint at the moment of truth.
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Smart Survey
Menu-level guest survey feedback in one minute.
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A purple circular arrow with a gap, forming almost a complete circle, surrounds a checkmark in the center, all on a transparent background.
Smart Actions
Transform execution quality through recommendations directly to the people who can affect change.
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Integrations
Integrate with 40+ platforms you already use to capture more and better guest feedback.
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“With BBI, we are able to optimize every guest experience with greater confidence and speed than ever before.”

Rob Papps
CEO, Nando’s

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Customer Feedback Survey for Restaurants

Survey Studio is a Key Pillar of a Bigger, Holistic Guest Experience Platform

Integrations

Connect with tools you already use to collect more and better feedback.

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Reputation Management

Close the loop on every digital touchpoint from a single inbox.

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A dashboard shows company reputation metrics, including average rating (4.0), NPS (40.2), best location (Dundee, 4.7), worst location (Zeus, 3.8), and a table with ratings and review counts by location.

AI Sentiment Measurement

Surface and size difference-making strategy decisions fast.

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Restaurant Customer Feedback Survey Insights

Fueling the AI Restaurant Command Center With Unrivaled Guest Experience Intelligence

The menu-level insights provided by Survey Studio combines with the rest of the BBI guest experience management solution to fuel our our AI Restaurant Command Center – Performance Intelligence – with key guest experience inputs that accelerate sales and traffic.

Know what’s working, what’s failing, and exactly what to do next.
Performance Intelligence
BBI Platform Overview
Dashboard displaying performance metrics for "BBI Kitchen," including sales data, average rating, visitor counts, and graphical trends. The interface features tabs for insights, financials, and team data with graphs and tables.
Average Star Rating and Guest Sentiment Example

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