Guest Sentiment Measurement

Understand Every Guest Experience with Restaurant-Trained AI

Guest Sentiment Measurement – part of Reputation Hub – transforms scattered feedback into clear, actionable insights.

It analyzes every comment from your surveys, reviews, and social media – then distills it into restaurant-specific themes, while providing all the big picture aggregated metrics you need.

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Powerful, Deep Guest Experience Sentiment Measurement

Instant Clarity on What’s Working, What’s Broken and What to Fix Next

Built Exclusively for Restaurants

Covers All Digital Channels

Fast, Scalable and Easy-to-Use

The Problem: Understanding Guest Sentiment Across Channels

One Place for All Restaurant Guest Sentiment Analysis

Analyzing guest feedback across surveys, online reviews, and social media is messy. Each channel speaks its own language, and without a way to bring it together, you lose time – and miss the message. Without a good way of breaking through the noise:

You can’t quantify what’s driving poor experiences.
You can’t prioritize action across locations.
You can’t accurate size the scale and impact of a problem.

The Solution: Guest Sentiment Measurement

Consolidate All Guest Feedback and Apply Restaurant-Trained AI to Surface Clear, Actionable Insights

Aggregated Trends: High-level metrics – such as Average Star Rating – segmented by channel, location and more.

Organized by Theme: From “Food Quality” to “Service”, feedback is auto-grouped into restaurant categories.

Restaurant AI:
Trained on millions of real restaurant interactions for unmatched accuracy.

Drill Down to Verbatims: See exactly what guests are saying and why it matters.

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Guest Sentiment Measurement & Analysis

Restaurant-Specific Themes

AI-powered sentiment analytics trained specifically on restaurant feedback deep dives into sentiment around the key themes identified by our model as being critical to financial success.

Cross-Channel Guest Sentiment Analysis

Channel Comparisons

Gain sentiment insight on each of the core review and social media channels.

Get the full picture of how you show up online.

Guest Sentiment ROI Calculator

What is the Tangible Dollar Value of Average Star Rating?

ASR ROI Calculator

Detail-Rich Restaurant Guest Sentiment Analysis

Drill Down to Individual Reviews, Surveys and Posts

Gain important context by drilling down to individual review verbatims from the top-level sentiment drivers.

Location-Specific Restaurant Guest Sentiment Measurement

Compare Across Locations

Make geographic comparisons drilling down to individual unit performance. Incorporate top line metrics like Average Star Rating, sentiment and theme of the verbatims and more.