Restaurant Guest Experience Benchmarks

Compare Guest Sentiment. Understand Your Advantage.

Leverage restaurant-trained AI to track how your guest feedback stacks up against the competition — across star ratings, sentiment themes, and guest channels — so you can act with confidence.

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Without: Restaurant Guest Experience Benchmarks

Is It YOU or the Market?

Without clear market context, it’s impossible to tell. Star ratings, guest complaints, or praise lack meaning in isolation.

You need to know what’s normal – and where you truly stand.

Restaurant Sentiment Benchmarks gives you that context.

With: Restaurant Guest Experience Benchmarks

Get the Full Picture – Fast

Restaurant Sentiment Benchmarks brings powerful clarity to your performance.

Using restaurant-trained AI, it analyzes reviews and social media feedback from across the industry to show how your brand, regions, and individual units compare — by theme, by rating, by market.

Know where you’re leading, where you’re lagging, and exactly what’s driving guest sentiment for your competition.

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Guest Sentiment Measurement for Restaurants

Understand Every Guest Experience with Restaurant-Trained AI

Guest Sentiment Benchmarking – part of Reputation Hub – transforms scattered feedback into clear, actionable insights with restaurant-trained AI.

It analyzes every comment from your surveys, reviews, and social media – then distills it into restaurant-specific themes, while providing all the big picture aggregated metrics you need.

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Powerful Restaurant Guest Experience Benchmarks

What You Can Do

Compare Average Star Ratings

How you stack up against competitors by segment, region, or location.

Analyze Guest Sentiment by Theme

See whether topics like “value,” “speed,” or “cleanliness” are outperforming or lagging behind the market.

Drill Down to the Unit Level

Identify top- and bottom-performing locations relative to market and regional trends.

Surface Issues with AI

Elevate key sentiment themes via restaurant-trained intelligence.

Restaurant Performance Measurement

The Restaurant Performance Network

Our Guest Sentiment Benchmarks are a key component of our Restaurant Performance Network – which enables you to establish guest sentiment’s correlation to your people strategy and, ultimately, traffic and sales.

Learn More – The RPN

Benchmark Your Guest Experience

How it Works

Start by Selecting Brands You Want to Compare To.

See How You Compare – Overall and Specifically on Review Performance.

Deep Dive into Comparisons on Key Drivers of Restaurant Success.

Actionable Restaurant Guest Experience Benchmarks

Restaurant-Trained Analytics Surface Insight You Need

Deep dive into performance against key drivers identified by our model as pivotal to restaurant success.
Drill down to specific markets.
Analyze review performance in terms of volumes and Average Star Rating.