Episode 2: Troy Tracy, Former Brand President & COO with Huddle House
Breaking Down the Casual Dining Chain’s 360-View of the Restaurant Experience
Panelists: Episode 2
Who We Interview in This Lessons from the Field
Troy Tracy
Former Brand President & COO
Huddle House
Listen: Lessons from the Field Episode 2
Audio Recording: Full Episode
Watch: Lessons From the Field Episode 2
Video Recording: Full Episode
Lessons from the Field: Episode 2 Overview
Breaking Down the Casual Dining Chain’s 360-View of the Restaurant Experience
Episode 2 | 12/14/23
Huddle House, a thriving casual dining chain in the US, has cultivated a culture of valuing feedback.
They proactively gather customer insights at every touchpoint during the dining experience.
Whether guests choose to order online, opt for curbside pickup, dine-in, or have their meals delivered, the Huddle House team diligently examines and leverages this feedback to constantly elevate their brand experience and ensure they consistently meet guest expectations.
Key Takeaways:
[Insight #1] – Discover how Huddle House strategically uses sentiment data to pinpoint outliers in the customer journey
[Insight #2] – Find out how cross-team collaboration plays a vital role in driving team efficiencies
[Insight #3] – Learn the Huddle House process of taking feedback from data-analysis to decision-making
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Selected Highlights: Lessons from the Field Episode 2
Mentioned in the Episode:
