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Episode 1: Portillo’s, Whataburger, Shipley Do-Nuts

Lessons from Cult Fast Casual & QSR Brands

Panelists: Episode 1

Who We Interview in This Lessons from the Field

A smiling man in a suit stands inside a brightly decorated fast-food restaurant, where colorful signs like "Portillo's" and "Chili Dog" reflect the spirit of Turning Customers into Raving Fans of Fast Casual & QSR Brands.
John Isbell
VP, New Restaurant Operations
Portillo’s
A woman with shoulder-length brown hair, glasses, and a black top smiles outdoors with green, blurry foliage in the background, reflecting her passion for turning customers into raving fans of fast casual & QSR brands.
Kelly McCutcheon
Group Director of Training
Whataburger
Whataburger Logo
A woman with shoulder-length brown hair, wearing a dark blazer over a white and black striped shirt, smiles while seated on a gray couch—embodying the spirit of turning customers into raving fans of fast casual & QSR brands.
Christina Briggs
Director of Training & Development
Shipley Do-Nuts
Shipley Do-Nuts logo featuring a stylized donut with "Shipley Do-Nuts" in bold letters inside a brown circle, reflecting how they turn customers into raving fans of fast casual & QSR brands. Below, the slogan reads "Make Life Delicious" in curved brown text.

Listen: Lessons from the Field Episode 1

Audio Recording: Full Episode

Watch: Lessons From the Field Episode 2

Video Recording: Full Episode

Lessons from the Field: Episode 1 Overview

Turning Customers into Raving Fans: Lessons from Cult Fast Casual & QSR Brands

Episode 1 | 11/14/24

Discover the secrets behind creating a highly successful cult brand in the fast-paced world of Fast Casual and Quick Serve Restaurants. Our expert panelists will reveal proven strategies and insights for setting brand standards, balancing people and technology, and looking ahead at industry predictions that will shape the future of operations.

Key Takeaways:

[Insight #1]   – How to drive consistency across the restaurant experience thus turning customers into raving fans of Fast Casual & QSR Brands
[Insight #2]   – Master the art of blending people and technology for sustainable growth
[Insight #3]   – Gain insight into the latest restaurant operations trends and where to focus efforts in 2024

Watch

Selected Highlights: Lessons from the Field Episode 4

Mentioned in the Episode:

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