Episode 1: Portillo’s, Whataburger, Shipley Do-Nuts
Lessons from Cult Fast Casual & QSR Brands
Panelists: Episode 1
Who We Interview in This Lessons from the Field
John Isbell
VP, New Restaurant Operations
Portillo’s
Kelly McCutcheon
Group Director of Training
Whataburger
Christina Briggs
Director of Training & Development
Shipley Do-Nuts
Listen: Lessons from the Field Episode 1
Audio Recording: Full Episode
Watch: Lessons From the Field Episode 2
Video Recording: Full Episode
Lessons from the Field: Episode 1 Overview
Turning Customers into Raving Fans: Lessons from Cult Fast Casual & QSR Brands
Episode 1 | 11/14/24
Discover the secrets behind creating a highly successful cult brand in the fast-paced world of Fast Casual and Quick Serve Restaurants. Our expert panelists will reveal proven strategies and insights for setting brand standards, balancing people and technology, and looking ahead at industry predictions that will shape the future of operations.
Key Takeaways:
[Insight #1] – How to drive consistency across the restaurant experience thus turning customers into raving fans of Fast Casual & QSR Brands
[Insight #2] – Master the art of blending people and technology for sustainable growth
[Insight #3] – Gain insight into the latest restaurant operations trends and where to focus efforts in 2024
Watch
Selected Highlights: Lessons from the Field Episode 4
Mentioned in the Episode: