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Guest Survey DATA FOR RESTAURANTS

Transform Guest Feedback into Targeted Action

Smart Actions converts guest survey feedback to needle-moving impact.

Combine AI recommendations with smart workflows to get the direction needed to the people who can affect change.

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A smartphone screen displays a business app highlighting issues with food items, like "Spicy salmon wrap is not aligned to the brand standard," using Guest Survey Data for Restaurants to pinpoint problem areas.

30+ Years Serving the Biggest Names in the Restaurant Industry

Guest Survey Data

Action Plans for Relentless Improvement

Surface the “Why”

Restaurant-specific algorithms convert guest survey data into key factors impacting your experience.

Get Direction

Identify critical areas of need and get the lowdown on what action to take.

Transform the Guest Experience

Empower managers and teams with the insights and direction to prioritize and focus action.

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Converting Guest Survey Data to Action

Organization-Wide Empowerment

Guest Survey Data Insights

Weekly Insight Notifications

Start every week with an email summary of menu and service performance tailored to individual role.

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A smartphone displays analytics and insights on Guest Survey Data for Restaurants, with charts, percentages, and issue highlights. Surrounding icons show top issues, food and drink feedback, and shift breakdown on a purple gradient background.

Guest Survey Data Reporting

Location-Specific Analysis

Empower your field teams with weekly analysis specific to their venue.

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A smartphone displays a pink-themed analytics report with metrics and a line graph based on Guest Survey Data for Restaurants. To the right, location cards and color-coded status bars appear over a dotted map outline.
A person sits cross-legged on the floor reading a book, surrounded by a pile of books and holding an open book in their hands, perhaps filling out a Guest Experience Survey. Shelves full of books are behind them.

“Since rolling out the BBI program, our NPS has been steadily increasing and is now 14 points higher; which means 13% more happy guests! We’ve also seen our online reputation scores climbing from 4.3 to an excellent 4.7 stars. And we have seen a direct link between NPS and sales growth.”

John Welsh, MD of Hickory’s Smokehouse

NOTE: “Yumpingo” (now BBI Survey Studio) referenced in video.

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Smart Actions

Automated Action Planning

  • Save General Managers’ time and brainpower.

  • Highlight only what’s resolvable by their team.

  • Focus GMs on changes that have biggest impact.

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A mobile app interface displaying tasks, scores, and Guest Survey Data for Restaurants. Screens show a schedule, score breakdowns, user actions, task descriptions, and options to address issues or assign tasks.

Guest Survey Service Data

Steps of Service Reporting

  • Clear view of where teams are hitting steps of service compliance

  • Identify when they need additional development.

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A smartphone displays service insights, including Guest Survey Data for Restaurants, with charts showing net promoter scores by region and cards highlighting issues: delivery times and order checks. The background features a purple gradient.

Restaurant Guest Experience Survey Platform

Explore Survey Studio

Guest Interaction
Guest surveys at every touchpoint at the moment of truth.
More on Guest Interaction
Smart Survey
Menu-level guest survey feedback in one minute.
More on Smart Surveys
Devices
Custom-branded devices for in-restaurant service, unlocking more insights in less time.
More on Devices
Integrations
Integrate with 40+ platforms you already use to capture more and better guest feedback.
More on Integrations
The image displays the Peloton logo, featuring the brand name "Peloton" in bold, modern black letters with a stylized 'P' icon to the left, often seen on materials like the Guest Experience Survey.

“With BBI, we are able to optimize every guest experience with greater confidence and speed than ever before.”

Rob Papps
CEO, Nando’s

A person sits cross-legged on the floor reading a book, surrounded by a pile of books and holding an open book in their hands, perhaps filling out a Guest Experience Survey. Shelves full of books are behind them.

“Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth.”

John Welsh
MD, Hickory’s Smokehouse

A black silhouette of a teapot with a handle on top, a spout on the right, and a round lid in the center—an understated design, as simple and direct as a Guest Experience Survey.

“Preserving and retaining our to-go guests are now huge parts of our business. This [BBI] data changes that and helps us get better.”

Hernan Mujica
CIO, Texas Roadhouse

A stylized black compass rose with dotted accents is to the left of bold capital letters "NWTC," representing direction and clarity, much like a Guest Experience Survey, all set on a white background.

“It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth.”

Chris Hill
CEO, New World Trading Company

Logo for Ronhill Brewery & Restaurant featuring a stylized bird formed from barley and hops above bold text that reads "RONHILL BREWERY & RESTAURANT," designed to reflect the quality noted in our Guest Experience Survey.

“I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience.”

Chris Westcott
CEO, Iron Hill Brewery & Restaurant

A person sits cross-legged in a meditative pose, hands forming a circle, appearing calm and centered—much like the focus needed when completing a Guest Experience Survey, representing meditation or mindfulness.

“We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with BBI.”

Dean Wilson
Director, Olive Tree Brasserie

A black silhouette of a person sitting at a desk, working on a laptop. The person appears focused, perhaps completing a Guest Experience Survey, with one leg crossed over the other and hands typing on the keyboard.

“BBI definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [BBI] gives you the information that you can act on.”

Richard Colclough
MD, Parogon Group

Customer Feedback Platform for Restaurants

Survey Studio is a Key Pillar of a Bigger, Holistic Guest Experience Platform

Integrations

Connect with tools you already use to collect more and better feedback.

More on Integrations

Reputation Management

Close the loop on every digital touchpoint from a single inbox.

More on Response Center
A dashboard shows company reputation metrics, including average rating (4.0), NPS (40.2), best location (Dundee, 4.7), worst location (Zeus, 3.8), and a table with ratings and review counts by location.

AI Sentiment Measurement

Surface and size difference-making strategy decisions fast.

More on Reputation Hub

Performance Intelligence

Fueling the AI Restaurant Command Center With Unrivaled Guest Experience Insights

The menu-level insights provided by Survey Studio combines with the rest of the BBI guest experience management solution to fuel our AI Restaurant Command Center – Performance Intelligence – with key guest experience inputs that accelerate sales and traffic.

Know what’s working, what’s failing, and exactly what to do next.
Performance Intelligence
BBI Platform Overview
Dashboard displaying performance metrics for "BBI Kitchen," including sales data, average rating, visitor counts, and graphical trends. The interface features tabs for insights, financials, and team data with graphs and tables.
Average Star Rating and Guest Sentiment Example

Talk to us today!

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