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2021 Total Rewards Research

The gold standard in annual restaurant workforce benchmarks including training, diversity & inclusion, turnover, recruiting, compensation and benefits.


The results of this research (previously known as the Corporate Compensation & Benefits Survey) reveal how restaurants are crafting total rewards packages to attract and retain employees. In this incredibly challenging labor environment, benchmarking your efforts across your entire workforce has never been more key to your success. Free to participate, free results for participating Black Box Workforce Intelligence™ clients.



Participate in 2021 Research

Access the survey at this link:

[Webinar] State of the Restaurant Workforce

Topline trends presented on the State of the Workforce webinar, September 2, 2021 | CLICK HERE TO REGISTER

Learn More About Black Box Workforce Intelligence™

Restaurants use Workforce Intelligence to benchmark unit, segment and industry data covering over 2.4 million employees. Workforce Intelligence clients know exactly how their brands stack up against competitors with detailed salary information, turnover metrics, restaurant data, staffing levels and more. Learn how you can solve your most difficult HR challenges with unparalleled Workforce Intelligence.



  • Black Box Workforce Intelligence clients who submit data – complimentary results
  • Black Box Workforce Intelligence clients who do not submit data – $2,995 
  • Restaurant Operators who submit data (who aren’t clients of Black Box Workforce Intelligence) – $2,995 

2021 survey OPEN. Submission deadline June 18th



  • 2021’s research will include questions from the once annual Recruiting and Turnover Survey as well as Training and Development survey (these surveys will no longer be standalone surveys).  
  • We’ve also made the addition of questions covering Diversity & Inclusion.  
  • Even with the additions listed above, the length of the survey has been decreased from prior years. 


Survey Details & Research Topics



  • Staffing levels for hourly FOH & BOH employees 
  • Staffing levels for manager and general manager 
  • Incentive/bonus detail for recruiting  


  • Reasons for turnover 
  • Turnover trends  
  • Cost of turnover 


  • Training budgets 
  • New hire orientation practices 
  • Ongoing training  


  • Corporate diversity statements 
  • Diversity among corporate staffs  
  • Strategy responsibilities  


  • Base salary and annual bonuses 
  • Variable pay and bonus programs 
  • Paid time off 
  • Corporate office staff turnover 
  • Benefit plans and company contributions 
  • 401K plans 


For questions about the survey, contact