Guest Experience Task Management

GuestXM Task Management

Drive action quicker and create better guest engagement with insight distribution and automated feedback response.

Insight distribution

Rally your entire company around objectives by getting the right information in the right hands to do something about it.

  • Scale one-to-one engagement: Empower your operators with templated responses to ensure they remain on brand and consistent.

  • Fast outreach: Generate automated responses to reviews that need immediate attention.

A feedback message requests contacting feedback@blackboxbbq.com about a visit to a specific location, expressing appreciation for feedback and the desire to improve the experience. The message background is pink with a red dot in the top left corner.
  • Assign tasks: Request action be taken by alerting the right people across your restaurant network.

A screenshot of a customer complaint email. The email, sent by Gina Bradley, describes receiving an incorrect and cold order from a restaurant on December 22, 2022, at 8:56 p.m. Internal notes include a message from guestXM Support requesting staff training on order accuracy.

Explore GuestXM

GuestXM Overview

Measure, monitor and improve guest experience.

GuestXM Surveys

Surveys built for restaurants.

GuestXM Social

Manage and aggregate across every restaurant.

GuestXM Review Management

Easy, consistent and scalable.