Continuous Improvements for Hospitality
Continuous Action Process (CAP)
With Yumpingo’s CAP system, your whole organisation contributes to improving quality, reducing errors, refining essential processes and increasing customer satisfaction.
CAP Delivers Results
In control group tests, locations using Yumpingo delivered a +6 points NPS increase and 20% sales growth, resulting in $30,000 more revenue per store per month.
The Know-Plan-Test-Act Cycle
Engage customers to obtain accurate, granular guest feedback at scale, providing certainty.
Smart Surveys are at the heart of the CAP system. These 1-minute surveys capture detailed feedback from customers at the menu item, server, shift and location level. That granular data enables issues to be identified and addressed promptly, preventing minor problems from becoming major ones.
Identify and prioritize problems based on guest sentiment insights and plan your changes.
Yumpingo’s Smart Actions transform customer feedback into tailored actionable steps to address the most critical issues and ensure efforts are focused where they are needed most. Smart Actions reduce the analysis burden on staff, allowing them to focus on delivering exceptional service.
Implement small-scale changes and test against existing benchmarks.
Yumpingo’s CAP system leverages the collective insights and efforts of your entire organization. By involving everyone from front-line staff to headquarters’ teams, the process ensures improvements are not just top-down directives but are informed by real-time data and feedback across every level of the business.
Refine successful tests and rollout the best solutions.
Yumpingo changes the way hospitality businesses act on customer insights by focusing on the most impactful areas for improvement, helping brands grow revenue, increase advocates, reduce churn, and drive efficiencies.
Design Excellent Experiences…
…& Then Go Execute!
Through the CAP system we go far beyond the software as a service (SaaS) model – making it faster and easier for you to see value.
Foster a Culture of Continuous Improvement
Strategic initiatives for head office teams supported by the Customer Success team and automated workflows for frontline teams.
Delivering Business Outcomes
Through the CAP system we go far beyond the software as a service (SaaS) model – making it faster and easier for you to see value.
Server-level insights to optimize compliance and training
Yumpingo tracks guest satisfaction to a server level empowering you to optimize the team development process.
De-risk, speed-up, and stress test your menu development process
Decrease menu complexity and increase efficiency without reducing guest satisfaction.
Menu engineering to maximize profitability and satisfaction
Improve menu profitability and guest satisfaction by leveraging dish-level sentiment data with sales data.
Transform underperforming locations
Hyperfocus on a group of locations to identify guest issues and uncover how those sites can be turned around.
Improve service steps levels, or tech through experiential impact
Test new service steps. and develop new services styles and understand the impact on guest experience.
Agile measurement to de-risk new restaurant or concept openings
Launching a new store is a huge investment of time and money, so getting it right the first time saves restaurants $1,000’s.
Boost online reviews, increase return rates and guest recovery
Partner integrations to recover unhappy customers, enhance your loyalty database and boost online reviews.
“It allows us to develop our menu in a more dynamic way by testing dishes and getting real-time feedback before we launch a dish across our estate.”
Chief Executive Officer, Iron Hill Brewery & Restaurant
Unlock performance, at every level
Yumpingo delivers guest satisfaction solutions for your entire team, from head office, to general managers, to front-of-house servers.
Leadership
Drive revenue, improve cost-savings, and develop your offering by understanding the reality behind customer experiences.
Operations
Deliver exceptional guest experiences across all customer touchpoints, for every menu item, all of the time.
Marketing
Retain customers, grow life time value and increase advocacy, to drive your marketing strategy and business growth.
Culinary
Optimize pricing, suppliers, menus and team performance and build a culture of continuous improvement.
“With Yumpingo, we are able to optimize every guest experience with greater confidence and speed than ever before.”
Rob Papps
CEO, Nando’s
“Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth.”
John Welsh
MD, Hickory’s Smokehouse
“Preserving and retaining our to-go guests are now huge parts of our business. This [Yumpingo] data changes that and helps us get better.”
Hernan Mujica
CIO, Texas Roadhouse
“It was like someone had turned on the lights. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were seeing higher sales growth.”
Chris Hill
CEO, New World Trading Company
“I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience.”
Chris Westcott
CEO, Iron Hill Brewery & Restaurant
“We’ve seen remarkable growth in both our NPS and online reputation, which has risen by 1.5 stars, since working with Yumpingo.”
Dean Wilson
Director, Olive Tree Brasserie
“Yumpingo definitely gives you that power to make change. If you’re the kind of organization that is striving to be the very best then [Yumpingo] gives you the information that you can act on.”
Richard Colclough
MD, Parogon Group
Talk to us today!
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