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POS CONNECTED EXPERIENCE MANAGEMENT

Black Box Intelligence & Redcat Integration

BBI is the only feedback platform fully integrated with Redcat POS and Ordering to drive smarter decisions at every level.

Black Box Intelligence logo and text sit above a plus sign, with the Redcat logo and text below, illustrating a redcat integration on a blue to purple gradient background.

Win & Retain More Customers

Improve Customer Retention

Reduce unhappy guests by 34% by managing the root causes of dissatisfaction.

Increase Customer Acquisition

Deliver 14% more happy guests and boost word of mouth customer advocacy.

Improve Menu Margins

Increase menu margins by 2.5% while managing and growing guest satisfaction.

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Two restaurant workers wearing aprons look at a laptop together, smiling as they discuss the Guest Experience Survey. They are seated at a table set for dining, with empty wine glasses and plates around them.

Directly Connect Customer Feedback to Transactions

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Unique Integration

The only feedback service seamlessly integrated with Redcat POS and Ordering.

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Live in Hours

Launch quickly with high-volume, multi-channel survey collection.

A graphic of a smartphone screen shows three faces—a happy, neutral, and sad face—each beside a text box, representing a feedback or rating form with Redcat integration for streamlined responses.

Guest Engagement

Personalized, customized and branded surveys to engage guests and gather the key insights you need.

A stylized icon of a plate with a heart in the center, flanked by a fork and knife, symbolizing love for food or healthy eating—ideal for illustrating health apps or Redcat integration features.

Granular Insights

Real-time food and drink level insights to optimise menu and operations.

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The image displays the Peloton logo, featuring the brand name "Peloton" in bold, modern black letters with a stylized 'P' icon to the left, often seen on materials like the Guest Experience Survey.

“Our Nandocas in every territory are now empowered to make better decisions on food and service execution, supporting our commitment to welcoming everyone to our table and delighting them with an exceptional customer experience.”

Amanda Banfield
CEO, Nando’s ANZ

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A hand is holding a pen and drawing an upward arrow on a transparent screen, symbolizing growth and redcat integration. The dark background highlights the focus on innovation and progress.

“The game changer was having practical actions from the guest survey feedback planned out using the Continuous Action Process (CAP). That helped us prioritise opportunities to make immediate changes, and track the improvements that came as a result of doing them.”

David Youl
Co-Founder, Fonda Mexican

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A person sits cross-legged on the floor reading a book, surrounded by a pile of books and holding an open book in their hands, perhaps filling out a Guest Experience Survey. Shelves full of books are behind them.

“Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth.”

John Welsh
MD, Hickory’s Smokehouse

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A black silhouette of a teapot with a handle on top, a spout on the right, and a round lid in the center—an understated design, as simple and direct as a Guest Experience Survey.

“Preserving and retaining our to-go guests are now huge parts of our business. Th BBI data changes that and helps us get better.”

Hernan Mujica
CIO, Texas Roadhouse

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The Redcat and BBI Integration

Black Box Intelligence logo and text sit above a plus sign, with the Redcat logo and text below, illustrating a redcat integration on a blue to purple gradient background.

Redcat sends food and drink item transactions to BBI
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A feedback screen with redcat integration lets you share if you'd recommend chicken katsu curry, rate look, taste, portion, and value, and select issues like speed, staff, ambiance, comfort, food, or other.

Guests are automatically sent a BBI 1-minute Smart Survey across all channels
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Three rectangular cards display feedback: "Spicy salmon wrap" has low taste scores, "Chips" has low value perception scores, and there's a scheduled action to train new chefs, all on a purple gradient background with Redcat integration.

Capture granular guest experience insights, menu item and service analytics and new customer email addresses
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BBI Integrations

Our Technology Integration Network

Overview
High-level view of all the platforms we integrate with.
Integrations Overview
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Reviews & Social
Review, social media and communication technologies for feedback management.
Reviews and Social Media Integrations
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Loyalty & CRM
Loyalty and customer relationship management platforms.
Loyalty and CRM Integrations
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PoS
Direct integrations with Point of Sale systems.
Point of Sale (PoS) Integrations

Talk to us today!

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