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ORDER CONNECTED EXPERIENCE MANAGEMENT

Vita Mojo & Black Box Intelligence Integration

Black Box Intelligence fully integrates with Vita Mojo’s POS and Ordering systems to drive smarter decisions at every level.

Black Box Intelligence logo and text above a plus sign, with the Vita Mojo logo and text below, illustrating a seamless Vita Mojo Integration on a light grid background.

The Vita Mojo and BBI Integration

Black Box Intelligence logo and text above a plus sign, with the Vita Mojo logo and text below, illustrating a seamless Vita Mojo Integration on a light grid background.

Vita Mojo sends food and drink item transactions to Yumpingo
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A survey interface with questions about chicken katsu curry, including options to rate look, taste, portion, and value, seamlessly featuring Vita Mojo Integration for streamlined feedback on service speed, staff, ambiance, comfort, food, and more.

Guests are automatically sent a BBI 1-minute smart survey across all channels
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Three overlapping cards display food performance insights via Vita Mojo Integration: “Spicy salmon wrap” scores lower in taste, “Train new chefs” is scheduled as a fix, and “Chips” have lower value perception. High and medium impact tags are visible.

Capture granular guest experience insights, menu item and service analytics and new customer email addresses
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Two restaurant workers wearing aprons look at a laptop together, smiling as they discuss the Guest Experience Survey. They are seated at a table set for dining, with empty wine glasses and plates around them.

Directly Connect Customer Feedback to Transactions

Simple illustration of a stopwatch with a black and purple outline, perfect for showcasing redcat integration. The clock hands point to 3 o’clock and 12 o’clock, with eight black dots marking the hours on the face.

Live in Hours

Launch quickly with high-volume, multi-channel survey collection

A graphic of a smartphone screen shows three faces—a happy, neutral, and sad face—each beside a text box, representing a feedback or rating form with Redcat integration for streamlined responses.

Guest Engagement

Personalised, customised and branded surveys to engage guests and gather the key insights you need

A stylized icon of a plate with a heart in the center, flanked by a fork and knife, symbolizing love for food or healthy eating—ideal for illustrating health apps or Redcat integration features.

Granular Insights

Real-time food and drink level insights to optimise menu and operations

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The image displays the Peloton logo, featuring the brand name "Peloton" in bold, modern black letters with a stylized 'P' icon to the left, often seen on materials like the Guest Experience Survey.

“Our Nandocas in every territory are now empowered to make better decisions on food and service execution, supporting our commitment to welcoming everyone to our table and delighting them with an exceptional customer experience.”

Amanda Banfield
CEO, Nando’s ANZ

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A hand is holding a pen and drawing an upward arrow on a transparent screen, symbolizing growth and redcat integration. The dark background highlights the focus on innovation and progress.

“The game changer was having practical actions from the guest survey feedback planned out using the Continuous Action Process (CAP). That helped us prioritise opportunities to make immediate changes, and track the improvements that came as a result of doing them.”

David Youl
Co-Founder, Fonda Mexican

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A person sits cross-legged on the floor reading a book, surrounded by a pile of books and holding an open book in their hands, perhaps filling out a Guest Experience Survey. Shelves full of books are behind them.

“Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth.”

John Welsh
MD, Hickory’s Smokehouse

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A black silhouette of a teapot with a handle on top, a spout on the right, and a round lid in the center—an understated design, as simple and direct as a Guest Experience Survey.

“Preserving and retaining our to-go guests are now huge parts of our business. The BBI data changes that and helps us get better.”

Hernan Mujica
CIO, Texas Roadhouse

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Win & Retain More Customers

Improve Customer Retention

Reduce unhappy guests by 34% by managing the root causes of dissatisfaction.

Increase Customer Acquisition

Deliver 14% more happy guests and boost word of mouth customer advocacy.

Improve Menu Margins

Increase menu margins by 2.5% while managing and growing guest satisfaction.

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BBI Integrations

Our Technology Integration Network

Overview
High-level view of all the platforms we integrate with.
Integrations Overview
Two overlapping purple speech bubbles, one featuring a star and lines representing text, and the other with a bookmark symbol and lines, on a dark background.
Reviews & Social
Review, social media and communication technologies for feedback management.
Reviews and Social Media Integrations
Purple outline icon of a computer monitor displaying the letters "CRM," with a gear symbol partially overlapping the top left corner, representing CRM software settings or configuration.
Loyalty & CRM
Loyalty and customer relationship management platforms.
Loyalty and CRM Integrations
Purple line drawing of a payment terminal with a dollar bill being inserted and a card slot on the side, representing electronic financial transactions.
PoS
Direct integrations with Point of Sale systems.
Point of Sale (PoS) Integrations

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