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NEXT-GEN CUSTOMER EXPERIENCE MANAGEMENT

Black Box Intelligence + Wireless Social Integration

Black Box Intelligence’s direct integration with Wireless Social enables you to capture more real-time feedback within days, to help you fix service and food issues, before they affect your guests.

Logos of Black Box Intelligence and Wireless Social are displayed above and below a plus sign, indicating a partnership or collaboration. The background is light with a faint grid pattern.

How Does Wireless Social Integrate with BBI?

A logo for Wireless Social appears above a downward arrow, with the Black Box Intelligence logo and text below, all set against a light background.
Step 1:

When a guest signs in to the venue Wifi, Wireless Social sends the customer email to BBI.

Find out more about Integrations >

A feedback interface with Paytronix integration shows a recommendation question for chicken katsu curry, rating options for look, taste, portion, value, and selectable reasons for issues like service, staff, ambiance, comfort, food, and other.
Step 2:

After their meal, BBI Survey Studio sends a 1-Minute Smart Survey to the customer in a restaurant-branded email to capture their experience feedback.

Find out more about Smart Surveys >

Three overlapping notification cards offer insights: “Spicy salmon wrap” scores lower in taste, another recommends training new chefs, and a third notes “Chips” value scores lower, each labeled with impact levels and featuring Paytronix integration.
Step 3:

Based on customer sentiment insights, BBI transforms your customer feedback data into easy next steps.

Find out more about Smart Actions >

A Simple Set-Up That Delivers Satisfaction Growth

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Improve Customer Retention

Reduce unhappy guests by 34% by managing the root causes of dissatisfaction to cut churn and reduce recovery costs.

Increase Customer Acquisition

Are you making best use of your happy customers? Deliver 14% more happy guests and boost word of mouth customer advocacy.

Improve Menu Margins

You can increase margins by 2.5% and grow guest happiness! Increase menu margins – from guesswork to confident improvements.

BBI Integrations

Our Technology Integration Network

Overview
High-level view of all the platforms we integrate with.
Integrations Overview
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Reviews & Social
Review, social media and communication technologies for feedback management.
Reviews and Social Media Integrations
Purple outline icon of a computer monitor displaying the letters "CRM," with a gear symbol partially overlapping the top left corner, representing CRM software settings or configuration.
Loyalty & CRM
Loyalty and customer relationship management platforms.
Loyalty and CRM Integrations
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PoS
Direct integrations with Point of Sale systems.
Point of Sale (PoS) Integrations

REQUEST A DEMO

Get in touch to see how we can help you

Find out how to get our Wireless Social integration live for you, to deliver satisfaction growth for your customers and your business.

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