Product Update: July 2025
New: BBI + Como Integration
Imagine knowing exactly how each item on your menu performs…not just through sales data, but through direct guest sentiment.
Did the food live up to expectations? Was the new seasonal cocktail a hit or a miss?
Enter the brand new Black Box Intelligence and Como Integration.
What This Integration Means for You
Your New Secret Ingredient: Item-Level Feedback with Como
Our new Como Integration enables restaurants to capture enhanced guest feedback triggered directly by transaction data.
When a customer completes a purchase, Como sends item-level details and secured contact information to Black Box Intelligence.
In turn, BBI delivers personalized, 1-minute surveys that guests can complete post-visit.
This offers you deeper insights into each dish and drink served.
The Power of Post-Visit Smart Surveys
This Como integration maximizes the volume and quality of guest feedback.
Unlike traditional comment cards or generic surveys, these custom smart surveys are driven by real-time purchase data and focus on the exact items your guests ordered.
This leads to more actionable insights and a much clearer understanding of your menu performance.
What’s more, the setup is fast and seamless.
Within just hours, you can begin collecting essential guest feedback and making smarter business decisions.
Benefits That Go Beyond the Survey
What You Gain With This Integration:
-
Higher Feedback Volume: Boost participation with quick, customized post-visit surveys.
-
Smarter Insights: Understand guest sentiment at the item level—what they loved, what they didn’t.
-
Operational Impact: Use insights to optimize your menu, refine pricing, maintain consistency, and test new offerings with confidence.
-
Revenue Growth: Data-backed decisions lead to better guest experiences, higher satisfaction, and improved margins.
Como + BBI
Why We Partnered With Como
Como is a leading customer engagement and loyalty platform serving over 1,000 clients in more than 30 countries.
It connects seamlessly with your existing tech stack:
- POS
- Online ordering
- Mobile apps
- And more
This means giving you access to real-time customer data.
At Black Box Intelligence, we’ve built a reputation on financial and workforce benchmarking across 120,000+ restaurant units.
Our recent acquisition of Yumpingo has only strengthened our ability to deliver cutting-edge guest sentiment tools.
Together, we empower brands to move from guesswork to strategy, leveraging real-time insights to deliver exceptional dining experiences.
The integration is quick to activate, easy to use, and designed to deliver immediate value.
Whether you’re a multi-unit chain or an ambitious independent operator, this partnership gives you the tools to drive repeat business, encourage higher check averages, and win back guests.
More Integrations, More Value
Explore All Our Integrations
This new integration is more than a feature. It’s a signal of what’s possible when loyalty data and guest feedback work together.
With real-time, item-level insights now within reach, operators can drive smarter decisions, improve consistency, and truly understand what keeps guests coming back.
And this is just one of many integrations available. As part of our growing ecosystem, it reflects our commitment to making experience intelligence easier to access and more impactful across your business.
Talk to us today!
Leave your contact details and we’ll get in touch to discuss how we can help.