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Responding to Restaurant Reviews

Turn Review Responses Into a Scalable Brand Advantage

Guests expect timely, thoughtful responses when they leave reviews. But for growing restaurant brands, managing replies across hundreds of units, platforms, and operators can quickly spiral into inconsistency – or inaction.

Guest Response Enablement – part of Response Center – brings structure, speed, and brand consistency to the challenge of responding to restaurant reviews.

Give your team the templates, AI assist, and task visibility they need to close the loop with confidence.

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The Problem: Responding to Restaurant Reviews at Scale

The Cost of Not Responding to Restaurant Reviews

Responding to reviews matters (89% of customers say they are more likely to choose businesses that do this). It impacts your reputation, SEO rankings, and guest sentiment. But for most restaurant brands, it’s a fragmented and reactive process:

Two overlapping speech bubbles, one with a star and the other with a bookmark symbol, both in purple on a dark background, representing communication or chat features.
Some Units Reply Regularly; Others Don’t.
Inconsistent Tone, Quality, and Speed Across Responses
Burnout for GMs and Marketers Trying to Keep Up
Two overlapping circles: one with a purple happy face, the other with a purple sad face, on a dark background.
A Reactive Approach That Undermines Guest Experience

The Solution: Consistent Scalable Review Response for Restaurants

Guest Response Enablement Includes:

Reply with AI

Stay on brand, sound human and respond quickly across your system.

Quick Reply Templates

Empower your team with a guidance content library to equip them to respond to every review effectively.

The Solution: Review Response for Restaurants

Reply with AI

Reply with AI is available within the centralized inbox, allowing you to generate customized replies to reviews based on their content and star rating.

  • Instantly generate tailored responses.

  • Fine-tune tone and length (make replies shorter, longer, more professional, or more casual).

  • Eliminate grammatical errors common in rushed responses.

  • Edit each AI reply as an extra layer of quality control.

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ROI of Responding to Reviews for Restaurants

What is the Tangible Dollar Value of Average Star Rating for Your Restaurant Brand?

ASR ROI Calculator

The Solution: Review Response for Restaurants

Quick Reply Templates

Pre-load Response Center with approved templates – accessible from the Unified Inbox – to empower your operators and marketing teams to respond directly to reviewers in a consistent and effective way.

  • Scale one-to-one engagement: Empower your operators with templated responses to ensure they remain on brand and consistent.

  • Fast outreach: Generate automated responses to reviews that need immediate attention.

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BBI Customer Perspective

“It’s very very clear that our top performing units for sales and growth are also our top performers for reviews – both in terms of quantity and quality of the feedback received.”

Jenna Law – Marketing Director, Keke’s Breakfast Cafe

Smiling woman with dark hair in front of a turquoise background. Text reads, "Keke's Breakfast Café: How Data Drives Ops Change" with the name "Jenna Law" and logos at the bottom, including a microphone and book icon.
Case Study Library
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Consistent Response to Reviews for Restaurants

Explore Response Center

Response Center
One-stop shop for reputation management.
Overview
Three simple human icons in a row with a large speech bubble containing lines above them, all in dark purple on a lighter purple background, symbolizing group conversation or communication.
Unified Inbox
Respond to guests via all your review and social media channels from one place.
Unified Inbox
Guest Recovery
Win back dissatisfied guests quickly and effectively.
Guest Recovery
Task Management
Get right info and instructions in right hands to activate follow-up action fast.
Task Management
Channel Integrations
Integrate direct with social media, review and email channels.
Integrations

Guest Experience Management Platform for Restaurants

Response Center is a Key Pillar of a Bigger, Holistic Guest Experience Platform

Integrations

Connect with tools you already use to collect more and better feedback.

More on Integrations

Survey Studio

Menu-level post-order guest survey feedback in one minute.

More on Survey Studio
A dashboard shows company reputation metrics, including average rating (4.0), NPS (40.2), best location (Dundee, 4.7), worst location (Zeus, 3.8), and a table with ratings and review counts by location.

AI Sentiment Measurement

Surface and size difference-making strategy decisions fast.

More on Reputation Hub

Performance Intelligence

Fueling the AI Restaurant Command Center With Unrivaled Guest Experience Insights

Guest Intelligence fuels our AI Restaurant Command Center – Performance Intelligence – with key guest experience inputs that accelerate sales and traffic.

Know what’s working, what’s failing, and exactly what to do next.
Performance Intelligence
Platform Overview
Dashboard displaying performance metrics for "BBI Kitchen," including sales data, average rating, visitor counts, and graphical trends. The interface features tabs for insights, financials, and team data with graphs and tables.
Average Star Rating and Guest Sentiment Example

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