NEXT-GEN CUSTOMER EXPERIENCE MANAGEMENT
Black Box Intelligence + Toast Integration
Black Box Intelligence’s direct integration with Toast’s POS and management system helps restaurant teams improve food and service execution, improve operational efficiency, and create better customer experiences.
How Toast Integrates With BBI in 3 Easy Steps
Step 1:
Toast sends menu items ordered (and server-level information if applicable) to BBI’s Customer Experience Management Platform.
Step 2:
At the end of their experience, customers provide feedback using BBI’s 1-Minute Smart Survey via BBI devices, QR code, or post-dine email.
Step 3:
BBI provides actionable insights based on customer experience data helping you drive satisfaction growth.
Capture Real-Time Menu Feedback
Collect guest feedback from all on-premise, delivery and off-premise orders via devices, post-dine emails and/or QR codes.
Up to 70% of customers leave a review of their experience, without incentivization.
Smart Surveys capture feedback on actual items ordered and uncover the ‘why’ behind every customer experience.
This integration offers digital check capability and a pay-at-table options.
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