NEXT-GEN CUSTOMER EXPERIENCE MANAGEMENT
Black Box Intelligence + Wireless Social Integration
Black Box Intelligence’s direct integration with Wireless Social enables you to capture more real-time feedback within days, to help you fix service and food issues, before they affect your guests.
How Does Wireless Social Integrate with BBI?
Step 1:
When a guest signs in to the venue Wifi, Wireless Social sends the customer email to BBI.
Step 2:
After their meal, BBI Survey Studio sends a 1-Minute Smart Survey to the customer in a restaurant-branded email to capture their experience feedback.
Step 3:
Based on customer sentiment insights, BBI transforms your customer feedback data into easy next steps.
A Simple Set-Up That Delivers Satisfaction Growth
Improve Customer Retention
Reduce unhappy guests by 34% by managing the root causes of dissatisfaction to cut churn and reduce recovery costs.
Increase Customer Acquisition
Are you making best use of your happy customers? Deliver 14% more happy guests and boost word of mouth customer advocacy.
Improve Menu Margins
You can increase margins by 2.5% and grow guest happiness! Increase menu margins – from guesswork to confident improvements.
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Find out how to get our Wireless Social integration live for you, to deliver satisfaction growth for your customers and your business.