Guest Review Feedback Analysis
Review Intelligence
Review insights that actually translate to impact
Meaningful review analytics
Reviews -> Revenue
Reviews can contain a wealth of great intel. But this intel without action is a waste of guest and staff time.
With Review Intelligence, you pump your review data – along with social and survey feedback- into the only AI-based analytics trained exclusively on restaurant feedback.
Then combine this with extensive Black Box Intelligence sales and traffic insight to figure out exactly what you need to do to make more money.
Restaurant-trained analytics
AI-powered sentiment analytics trained specifically on restaurant feedback deep dives into sentiment around the 13 drivers identified by our model as being critical to financial success.
Channel comparisons
Gain sentiment insight on each of the core review channels.
“It’s so awesome to see our teams come together around this data, make an actionable game plan and then make a change.”
Destinee Rollins, VP of Marketing, Twin Peaks
Drill down to individual review level
Gain important context by drilling down to individual review verbatims from the top-level sentiment drivers.
Compare across locations
Make geographic comparisons drilling down to individual unit performance.
Competitive analysis
See how you stack up against your key competitors – both overall and specifically on the key drivers of restaurant performance.
Explore the rest of Guest Intelligence
Restaurant Survey Analytics
Restaurant Social Media Analytics
Restaurant Competitor Analytics
Guest Feedback Analytics