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NEXT-GEN CUSTOMER EXPERIENCE MANAGEMENT

Black Box Intelligence + Toast Integration

Black Box Intelligence’s direct integration with Toast’s POS and management system helps restaurant teams improve food and service execution, improve operational efficiency, and create better customer experiences.

Logos for Black Box Intelligence and Toast appear on a purple-blue gradient background, separated by a plus sign, highlighting a Toast Integration partnership between the two companies.

How Toast Integrates With BBI in 3 Easy Steps

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Step 1:

Toast sends menu items ordered (and server-level information if applicable) to BBI’s Customer Experience Management Platform.

Find out more about Integrations >

A feedback interface with Paytronix integration shows a recommendation question for chicken katsu curry, rating options for look, taste, portion, value, and selectable reasons for issues like service, staff, ambiance, comfort, food, and other.

Step 2:

At the end of their experience, customers provide feedback using BBI’s 1-Minute Smart Survey via BBI devices, QR code, or post-dine email.

Find out more about Smart Surveys >

Three overlapping notification cards offer insights: “Spicy salmon wrap” scores lower in taste, another recommends training new chefs, and a third notes “Chips” value scores lower, each labeled with impact levels and featuring Paytronix integration.

Step 3:

BBI provides actionable insights based on customer experience data helping you drive satisfaction growth.

Find out more about Smart Actions >

Capture Real-Time Menu Feedback

A speech bubble with three outlined purple stars inside, representing a review or rating—perfect for showcasing customer feedback with Olo integration.

Collect guest feedback from all on-premise, delivery and off-premise orders via devices, post-dine emails and/or QR codes.

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Up to 70% of customers leave a review of their experience, without incentivization.

Smart Surveys capture feedback on actual items ordered and uncover the ‘why’ behind every customer experience.

This integration offers digital check capability and a pay-at-table options.

BBI Integrations

Our Technology Integration Network

Overview
High-level view of all the platforms we integrate with.
Integrations Overview
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Reviews & Social
Review, social media and communication technologies for feedback management.
Reviews and Social Media Integrations
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Loyalty & CRM
Loyalty and customer relationship management platforms.
Loyalty and CRM Integrations
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PoS
Direct integrations with Point of Sale systems.
Point of Sale (PoS) Integrations

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Exceptional ROI and Insights For Your System

Our platform delivers valuable insights for each level of the business – empowering everyone from senior leadership, operations, marketing, culinary, and front-line teams to execute their best food and service everyday.

More happy guests.

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